ERP Business Analyst – Distribution

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Analyze business scenarios, customer challenges, and product needs through discussions with customers, partners, and internal stakeholders.

• Design features and enhancements, which include functional specifications, workflows for current and future states, process flows, mockups or wireframes, and acceptance criteria.

• Assess the impact and backward compatibility of product modifications.

• Negotiate requirements with stakeholders and translate approved changes into technical user stories and development tasks.

• Coordinate implementation specifics with developers and oversee scope modifications.

• Analyze and support Acumatica distribution workflows encompassing sales, purchasing, warehousing, inventory management, pricing, freight, tax, and associated financial processes.

• Document data flows and integration necessities with external systems such as dispatch, delivery, inventory, tank monitoring, CRM, and other industry systems.

• Create mapping or API specifications when necessary.

• Collaborate with developers, QA and automated testing engineers, technical writers, support, implementation teams, and external partners.

• Develop test plans and scenarios for standard use, data migration, invalid data, high-volume conditions, and integrations.

• Conduct acceptance testing and verify the rectification of defects.

• Support User Acceptance Testing, readiness for release and deployment, customer demonstrations, user training, and troubleshooting post-go-live.

• Maintain product, process, and support documentation.

• Process support requests, assist with root-cause analysis, and identify opportunities for continuous improvement.

⛳️ Requirements

• Bachelor's degree in Business, Supply Chain, Information Technology, Computer Science, Systems Analysis, or a related field; equivalent relevant experience may be considered.

• 3+ years of experience in business or system analysis, ERP functional consulting, or product analysis.

• Experience in developing functional specifications and workflow diagrams.

• 3+ years of experience in one or more distribution domains: Supply Chain, Sales, Purchasing, Warehousing, Inventory Management, or E-commerce.

• Experience collaborating directly with developers and business users.

• Experience with manual acceptance testing and the creation of test scenarios.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills in English.

• Ability to manage multiple priorities and concentrate on measurable outcomes in a fast-paced, cross-functional, remote setting.

• Quality-focused mindset, curiosity, and the ability to quickly learn new business and technical concepts.

• Availability to work primarily in Eastern Time, with occasional flexibility based on project requirements.

🏝️ Benefits

• Annual bonus eligibility.

• Stock eligibility.

• Sales incentives eligibility for specific roles.

• Medical, dental, and vision insurance for US-based employees and their dependents.

• Employer-paid short-term and long-term disability coverage.

• Employer-paid basic life coverage.

• 401(k) plan with company match.

• Flexible time off.

• Sick and safe leave.