Senior Engineer, Workforce Productivity

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, enhance, and support contemporary workplace solutions for Presidio’s enterprise clients.

• Lead the architecture of digital workspaces utilizing Microsoft 365, Entra ID, endpoint management, SharePoint, collaboration tools, and hybrid identity.

• Create and enable Microsoft Copilot within Microsoft 365, encompassing readiness assessments, licensing, governance, prompts, and integrations.

• Establish standards, policies, deployment methodologies, security baselines, troubleshooting guidelines, and SharePoint governance.

• Collaborate with architects, sales teams, and clients to outline technology roadmaps.

• Plan, deploy, and transition cloud, hybrid, and on-premises digital workspace solutions.

• Assess and integrate EUC, VDI, device management, security, and AI tools.

• Conduct assessments, proof-of-concepts, and implementations in line with change-management and documentation standards.

• Guarantee high availability, performance, and security of client digital workspaces.

• Take ownership of advanced troubleshooting and root-cause analysis for complex SharePoint, Copilot, and related-service incidents.

• Propel automation through PowerShell, Microsoft Graph, and scripting.

• Monitor service health and generate metrics related to compliance, patch posture, adoption, and Copilot utilization.

• Uphold SLAs in Managed Services environments.

• Mentor and provide technical escalation support to mid-level and junior engineers.

• Serve as a subject matter expert during client meetings, workshops, and project delivery.

• Maintain a billable utilization target, typically 70% or higher.

• Contribute to presales activities, knowledge sharing, and practice development.

⛳️ Requirements

• 8+ years of progressive experience in enterprise infrastructure/digital workspace engineering, or 5+ years in a senior role.

• Strong hands-on proficiency with Microsoft 365, Entra ID, Exchange Online, Teams, Intune, and Autopilot.

• Experience with modern SharePoint architecture and information management.

• Familiarity with Active Directory, Group Policy, and hybrid identity via Entra Connect.

• Proven experience in enabling, governing, integrating, and optimizing Microsoft Copilot for Microsoft 365.

• Background in endpoint management, Conditional Access, Zero Trust, and collaboration tools.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience/military background.

• Preferred certifications include Microsoft 365, Azure Administrator/Enterprise Administrator, Copilot, and SharePoint.

• Exceptional client-facing communication and consulting skills.

• Strong problem-solving, analytical, and documentation skills.

• Ability to work independently in a dynamic remote/hybrid environment.

• Willingness to undertake on-call responsibilities as necessary.

• Team-oriented mindset with a passion for mentoring and knowledge sharing.

• Commitment to upholding Presidio’s core values.

🏝️ Benefits

• Remote work arrangement.

• On-call responsibilities, as needed.

• Mentoring and knowledge-sharing opportunities.

• Equal opportunity employment.

• Reasonable accommodations for individuals with disabilities.