Senior Engineer, Service Engineering & Automation – Public Cloud

📋 Description

• Serve as the primary technical liaison for Service Delivery, Sales Engineering, Project Management, and In-Country Datacentre teams regarding matters related to Hosting service design, implementation, testing, and delivery of customer solutions.

• Oversee the complete deployment and management of public cloud infrastructure utilizing AWS and Azure.

• Develop and enforce enterprise-level standards for automation within public cloud infrastructure.

• Spearhead large-scale maintenance initiatives that guarantee zero downtime.

• Identify recurrent operational challenges, automate their resolution, and construct self-healing infrastructure solutions.

• Capable of leading Public Cloud account takeover and standardization in alignment with well-architected frameworks and internal best practices.

• Adjust monitoring criteria to minimize alert fatigue, ensuring the operations team responds only to actionable, high-signal data.

• Deploy, maintain, and manage hybrid cloud solutions or dedicated on-premises solutions across any of the 50+ GTT Points of Presence worldwide.

• Provide advanced engineering support and complex troubleshooting for customer solutions and shared GTT platforms.

• Collaborate with other engineering teams in the deployment and development of new customer and GTT platforms.

• Proactively escalate, follow up, and liaise with relevant departments to resolve technical issues that may affect delivery timelines or quality.

• Formulate contingency plans to mitigate risks.

• Produce quality documentation that reflects changes made to solutions.

• Ensure technical governance and adherence to best practices in operations.

• Present proposed solutions, technical designs, and service enhancements to internal teams and management.

• Lead root cause analysis for major incidents, identifying systemic issues and implementing preventative measures.

• Collaborate with the Problem Management team to ensure that known errors are well-documented and that corrective actions are monitored.

• Mentor and actively cultivate engineering talent.

• Establish and uphold standards for technical documentation.

• Present and advocate for strategic technical proposals, architectural modifications, and service enhancement initiatives.

⛳️ Requirements

• Minimum of 6 years of demonstrable experience in deploying, configuring, and managing virtual and/or cloud infrastructures.

• Proven history of architecting, managing, and scaling multi-cloud or hybrid environments.

• Demonstrated experience in leading large-scale migrations from data centers to public cloud.

• Expert-level proficiency in managing highly available, multi-region architectures with complex disaster recovery and active-active failover systems.

• Active AWS Certified Solutions Architect Associate (SAA-C03) certification.

• Strong understanding of Hosting Solution components (e.g., Firewalls, Server Hardware, etc.).

• Technical knowledge of additional technologies (e.g., IP, MPLS, VoIP).

• Comprehensive understanding of large, complex Hosting solutions.

• Familiarity with the ITIL framework.

• General knowledge of the telecom and Hosting industry along with relevant standards.

• Excellent proficiency in the English language is essential.

🏝️ Benefits

• Standard business hours.

• Rotational on-call shifts to provide 24/7 support coverage.

• No travel required.