Senior Engineer, Service Engineering – Automation

This is a fully remote position, open to applicants in Europe.

📋 Description

• Identify operational tasks that are manual and high-toil, suitable for automation, and oversee the complete design, implementation, and lifecycle management of these automated solutions.

• Spearhead initiatives aimed at replacing manual deployment procedures with zero-touch, automated workflows, significantly enhancing delivery times and minimizing human error.

• Provide expert engineering support and conduct root cause analysis for issues related to automation platforms and the consistency of infrastructure state.

• Handle the deployment, maintenance, and management of hybrid cloud solutions or dedicated on-premises solutions across more than 50 GTT Points of Presence (PoPs) globally.

• Deliver advanced engineering support and complex troubleshooting for customer solutions and shared GTT platforms.

• Collaborate with other engineering teams to deploy and develop new customer and GTT platforms.

• Proactively escalate, follow through, and liaise with relevant departments to resolve technical issues that may affect delivery timelines or quality.

• Develop contingency plans to mitigate potential risks.

• Produce quality documentation that reflects changes to solutions.

• Ensure technical governance and adherence to best operational practices.

• Present proposed solutions, technical designs, and service enhancements to internal teams and management.

• Lead root cause analysis initiatives for major incidents and automation failures, identifying systemic problems and implementing preventive measures.

• Collaborate with the Problem Management team to ensure known errors are thoroughly documented and that corrective actions are tracked.

• Mentor and actively cultivate senior engineering talent.

• Establish and enforce standards for technical documentation.

⛳️ Requirements

• Minimum of 6 years of demonstrated experience in deploying, configuring, and managing virtual and/or cloud infrastructures.

• Expert-level proficiency in infrastructure automation scripting and programming.

• Hands-on experience with configuration management tools such as Ansible, SaltStack, Puppet, or Chef.

• Practical experience with version control systems, branching strategies, and CI/CD pipeline architecture.

• In-depth understanding of Linux operating systems and system administration.

• Prior experience with cloud management tools like CloudStack, OpenStack, or similar platforms.

• Strong awareness of hosting solution components, including firewalls and server hardware.

• Technical knowledge of other technologies such as IP, MPLS, and VoIP.

• Excellent understanding of large, complex hosting solutions.

• Experience with the ITIL framework.

• General knowledge of the telecommunications and hosting industry standards.

• Proficiency in the English language is essential.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.

• Standard business hours with rotational on-call shifts for 24/7 support coverage.