Senior Engineer I, IT Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing the daily operations of CareMetx Internal Systems

• Providing mentorship and direction to the Service Desk team

• Managing vendor agreements

• Generating reports for End-User-Services (EUS)

• Formulating suggestions for process enhancements

• Engaging in cross-training with other System Engineers

• Leading minor IT projects

• Presenting new initiatives or projects to Senior Leadership

• Designing, executing, and troubleshooting call center telephony systems

• Strong understanding of technology domains, including Azure Active Directory, MS InTune/MDM, and Single Sign On/MFA

• Experience in deploying and managing SaaS-based cloud applications

• Offering technical support to application and utility developers

• Responsible for the backup and recovery of all IT infrastructure

• Ensuring that system documentation is consistently updated

• Collaborating with Tier 1/2 service desk to resolve user and system issues.

• Providing after-hours infrastructure support as necessary.

⛳️ Requirements

• Minimum of 6 years’ experience in an IT Helpdesk environment

• At least 6 years in IT Engineering and support positions

• Over 6 years’ experience with call center telephony systems

• Strong expertise in managing and designing MS Office 365 solutions

• Knowledge and experience in working within a hybrid environment of virtualized and cloud platforms

• Ability to automate administrative tasks using PowerShell and Workato

• Advanced technical writing capabilities for documenting and maintaining IT systems and standard operating procedures

• Familiarity with HIPAA compliance requirements

• Ability to interact effectively with all levels, from end-users to senior management.

🏝️ Benefits

• Flexible work arrangements

• Opportunities for professional development

• Paid time off

• Health insurance