Senior E-commerce Ops Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of all Shopify elements, including collections, tags, product logic, pages, catalog management, and app integrations.

• Create and uphold a structured governance framework for e-commerce, incorporating Stage → Approve → Test → Deploy processes for all website updates.

• Guide, mentor, and develop a team of approximately five individuals and contractors across UX, Copywriting, Development, and E-commerce Operations.

• Oversee the complete operational execution of e-commerce launches, ensuring cross-functional preparedness, successful implementation, and post-launch verification.

• Establish, monitor, and report on essential e-commerce operational metrics, such as deployment speed, launch quality, approval-to-live cycle time, site performance, and operational effectiveness.

• Review current eCommerce processes, pinpoint inefficiencies, and apply enhancements.

• Utilize advanced AI platforms (like Claude, ChatGPT, or other enterprise-level tools) to optimize operational workflows.

⛳️ Requirements

• A minimum of 6 years of experience in E-commerce Operations, preferably within DTC or rapidly growing consumer brands.

• At least 2 years of leadership experience (conducting reviews, coaching, discipline), ideally with global teams.

• Demonstrated recent proficiency in managing Shopify, Shopify Plus, and Amazon stores.

• Experience in project management.

• Knowledge of key eCommerce tools and systems, including Klaviyo (email and customer communication), Loop or Recharge (subscriptions), After-Sell (upsells), and Looker / Triple Whale (reporting).

• Proven ability to utilize paid enterprise AI platforms (e.g., ChatGPT Plus, Claude Team, Gemini Advanced) to enhance workflows, improve documentation, and speed up decision-making in an eCommerce/DTC setting.

• Strong organizational skills and project management capabilities.

• Attention to detail with the ability to manage multiple priorities under tight deadlines.

• Exceptional communication skills, comfortable collaborating across departments and managing remote teams.

• Data-driven approach with proficiency in analyzing metrics and identifying operational challenges.

• Some travel may be necessary.

• Willingness to work in US time zones, irrespective of geographic location.

🏝️ Benefits

• Healthcare, dental, and vision insurance available.

• 10 annual paid U.S. observed holidays.

• 401K plan with a top-notch company match.

• Exclusive discounts on company products.