Senior Client Coordinator, E-Commerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage intricate and/or multiple client relationships.

• Act as the project lead for e-commerce content from its inception to completion.

• Translate client needs and project specifications throughout the digital shelf process, from creative initiation to publication and syndication.

• Ensure effective resolution of client issues through adept problem-solving.

• Develop and uphold project work-back schedules.

• Allocate and monitor initial tasks and activities to guarantee timely execution.

• Initiate kickoff meetings and solution review sessions.

• Ensure that follow-up meetings and tasks are conducted as scheduled.

• Oversee project activities and monitor projects for efficiency in cost and timing.

• Meet with clients as necessary to comprehend client expectations.

• Confirm client protocols and brand standards, ensuring adherence.

• Address and respond to client inquiries, status updates, concerns, and information requests.

• Supervise production inquiries and resolve conflicts and issues to maintain project timelines.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related discipline.

• Over 3 years of progressive experience in project coordination; or a comparable combination of education and experience.

• Familiarity with digital shelf content requirements is preferred.

• Occasional travel, whether locally, nationally, and/or internationally, may be necessary.

• High proficiency in MS Office Suite, Outlook, and Internet applications.

• Strong analytical, prioritization, interpersonal, problem-solving, presentation, budgeting, project management, and planning abilities.

• Excellent verbal and written communication skills, including analysis, interpretation, and reasoning capabilities.

• Solid understanding and application of mathematical principles.

• Ability to cultivate and sustain collaborative relationships with peers, colleagues, and both internal and external clients.

• Capability to work independently and as part of a team in a fast-paced, deadline-driven environment.

• Skills to influence peers and management effectively.

• Self-driven with a keen attention to detail, deadlines, and reporting.

🏝️ Benefits

• Health care plans that include prescription drug coverage.

• Dental insurance.

• Vision coverage.

• Basic and supplemental life insurance options.

• Flexible spending account for medical and dependent care expenses or a health savings account based on the selected plan.

• Short-term and long-term disability insurance.

• 401(k) Savings Plan.

• Remote work opportunities.

• Reasonable accommodations for applicants with disabilities.