Senior Dynamics 365 Consultant – Field Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead functional workstreams during the implementation of Dynamics 365 Field Service.

• Engage in discovery, solution design, configuration, testing, deployment, and post-go-live support.

• Convert business requirements into scalable and maintainable solutions.

• Execute project tasks while ensuring quality and alignment with client objectives.

• Configure Dynamics 365 Field Service, including work orders, incident types, service agreements, scheduling, resource management, and mobile experiences.

• Assist with asset management, preventive maintenance, inspections, and field operations processes.

• Collaborate with solution architects and developers on integrations, extensions, and customizations.

• Diagnose and resolve functional and technical issues throughout the project lifecycle.

• Work closely with business stakeholders, operations teams, and IT organizations.

• Facilitate requirements gathering sessions, solution reviews, and user acceptance testing activities.

• Provide recommendations based on best practices in Field Service and platform capabilities.

• Aid in customer adoption and knowledge transfer initiatives.

• Share expertise and best practices with team members.

• Participate in solution reviews and collaborative problem-solving efforts.

• Support continuous improvement initiatives within the Dynamics delivery practice.

⛳️ Requirements

• 5–7 years of experience with Dynamics CRM / Dynamics 365, with a strong focus on Field Service.

• Proven experience delivering Dynamics 365 projects in a customer-facing consulting role.

• In-depth understanding of field service business processes and operational workflows.

• Experience in various phases of implementation projects.

• Proficient in configuring and supporting Dynamics 365 Field Service solutions.

• Practical experience with Power Apps and Power Automate.

• Ability to analyze business requirements and convert them into practical solutions.

• Knowledge of Dynamics 365 integrations, security, and platform capabilities.

• Excellent communication and relationship-building skills.

• Capability to work effectively with both business and technical stakeholders.

• Team-oriented approach with a dedication to quality delivery.

• Self-motivated and adept at managing multiple priorities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Flexible work arrangements to promote work-life balance.

• A collaborative and inclusive work environment.