Senior Donation Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Receive and manage incoming donor referrals from hospitals, hospices, and medical examiner/coroner offices.

• Record referral information in iTransplant (iTX).

• Perform initial and thorough medical evaluations of potential donors in accordance with FDA, AATB, DNWest, and processing-partner protocols.

• Facilitate coordination of donation cases among Donor Operations, recovery teams, logistics, hospitals, medical examiners/coroners, funeral directors, and processing partners.

• Identify and address any missing or incomplete documentation.

• Ensure donor eligibility, prompt recovery, and optimal tissue yield while adhering to regulatory, medical, and ethical standards.

• Conduct Donation Discussions with legally authorized individuals and obtain tissue-donation consent.

• Execute medical and social history interviews, offering support to grieving families.

• Act as a subject matter expert in Donation Discussions and provide training, coaching, mentoring, and assessment for Donation Coordinators.

• Offer immediate support and serve as the primary escalation point for Donation Coordinators.

• Assign daily responsibilities, conduct Pre-Approach Reviews, engage in team huddles, manage the Organ Board, and assist in floor management.

• Organize recovery sites and donor transportation while respecting donor dignity.

• Detect process errors, deliver corrective training, and keep management updated on discrepancies.

• Complete necessary documentation, make chart corrections, attend trainings, participate in meetings, and pursue professional development.

⛳️ Requirements

• At least 5 years of experience in approaching grieving families and securing tissue authorizations at DNWest or an AATB accredited OPO/Tissue Bank.

• Consistent average of 375 authorized cases annually.

• High school diploma or equivalent is mandatory.

• In-depth understanding of disease processes and associated conditions.

• Proven excellence in all core responsibilities of Donation Coordinator I, II, and III roles.

• Capability to learn and implement adult learning theory, curriculum, and assessment design.

• Proficiency in utilizing various computer programs, electronic medical records, telephonic management systems, Microsoft Office, and office equipment while sitting for extended periods.

• Strong skills in organization, time management, prioritization, critical thinking, problem-solving, and strategic planning.

• Exceptional communication skills when interacting with grieving families, hospitals, funeral homes, medical examiners/coroners, and processing partners.

• Compassionate and professional demeanor.

• Keen attention to detail with the ability to accurately analyze and document medical information.

• Bachelor's degree in biological sciences or a comparable allied-health credential is preferred.

• CTP, CPTC, or CTBS certification is an advantage.

🏝️ Benefits

• Full Time Non-Exempt employment.

• Opportunities for professional development sessions.

• Required training and team meetings.

• Access to Learning Management System (LMS) training.

• Continuous education, competency assessments, coaching, and mentorship.