Senior Dispatcher/Router

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collaborate with WM Drivers to aid in resolving issues encountered while on their routes.

• Manage incoming service requests, guide drivers, and address service-related concerns.

• Engage with customers, WM customer support, sales teams, and operational staff.

• Utilize WM proprietary software to log ticket details and monitor activities.

• Partner with routing specialists, route managers, and the service department to enhance complex routing efficiency.

• Assign drivers to calls based on customer requirements, driver locations, loads, and daily circumstances.

• Handle customer inquiries via calls and emails directed to customer service or sales.

• Oversee pickup or container delivery requests, ensuring same-day service is achieved.

• Initiate customer outreach calls while drivers are on-site to address pickup and other concerns.

• Identify and resolve challenges related to delivery and pickup operations.

• Maintain and document driver information, distributing it to relevant departments.

• Liaise with maintenance shop personnel and act as an emergency contact for down wires and other urgent matters.

• Coordinate projects and additional tasks under the manager's direction.

• Distribute work responsibilities during the manager's absence.

• Act as an escalation contact for fellow Dispatchers.

• Provide training for newly hired Dispatchers.

• Support Commercial, Residential, and Roll-Off business lines across multiple locations as necessary.

⛳️ Requirements

• High School Diploma or G.E.D. (from an accredited institution).

• A minimum of 2 years of prior dispatching experience is required.

• Preferred additional or specialized training in transportation, logistics, or related fields.

• Customer service experience in a call center setting is preferred.

• Must reside within the Florida market area.

• Shifts may vary, with the possibility of overtime and Saturday hours depending on site requirements.

• Some initial travel, up to 15%, may be necessary.

🏝️ Benefits

• Your Tomorrow Education Assistance Program.

• Paid on-the-job training.

• Established opportunities for career advancement.

• Medical, dental, and vision insurance coverage.

• 401(k) plan with company match.

• Discounted stock options available.

• Dependent daycare assistance.

• Life insurance coverage.

• Short-term disability benefits.

• Stock purchase plan options.

• Paid vacation time.

• Paid holidays.

• Paid personal days.