Senior Director, Sales – DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead and cultivate a high-performing team of Strategic Account Executives concentrating on acquiring new logos and expanding enterprise accounts across Germany, Austria, and Switzerland.

• Manage the entire sales process from pipeline development to closure within the DACH region.

• Provide coaching, mentorship, and development opportunities for account executives to enhance pipeline generation, deal execution, and quota achievement.

• Promote a culture of accountability and empathy while supporting career advancement.

• Collaborate with Sales Enablement on Talkdesk messaging, competitive positioning, and AI functionalities.

• Oversee the strategy and planning for DACH, focusing on retention, new growth, and expansion across Talkdesk’s AI-driven contact center, customer experience automation, and workforce engagement solutions.

• Employ data-driven territory design, forecasting, and pipeline development in alignment with consumption-based pricing.

• Establish and sustain 3–4x pipeline coverage while delivering precise monthly and quarterly forecasts to senior leadership.

• Engage with executive stakeholders, lead strategic sales discussions, participate in QBRs, and foster long-term enterprise relationships.

• Act as a Talkdesk brand ambassador, distinguishing the CX platform from CCaaS competitors.

• Represent Talkdesk at local industry events, conferences, and customer forums.

• Work in partnership with Marketing, Product, Channel, and Customer Success to execute localized go-to-market campaigns, gather product feedback, and enhance customer success programs.

• Maintain expertise in Talkdesk solutions, AI/automation capabilities, ecosystem integrations, and the European CCaaS landscape.

• Provide competitive insights and market feedback to guide product roadmap, localized requirements, and positioning.

⛳️ Requirements

• Over 5 years of experience in a senior customer-facing sales leadership position, directly managing teams in the DACH region.

• Proven track record of successfully leading teams that sell to DACH enterprise accounts.

• Strong understanding of local, complex, multi-stakeholder buying processes, European procurement regulations, and regional data privacy laws such as GDPR.

• Background in a global B2B SaaS company that has thrived during periods of rapid growth.

• Demonstrated success in surpassing regional ARR objectives, including acquiring new logos and expanding in intricate European enterprise settings.

• Experience with 6- and 7-figure ACV deal cycles.

• Native-level or completely fluent in written and spoken German.

• Professional proficiency in English.

• Exceptional people management abilities and sensitivity to local workplace cultures.

• Experience in building and scaling local sales teams, including recruitment, onboarding, and structured training programs.

• Proven capability to mentor account executives through complex, multi-threaded sales processes.

• Strong understanding of consumption-based and SaaS pricing models.

• Knowledge of the development and implementation of large-scale, mission-critical enterprise applications.

• Outstanding executive communication and relationship-building skills in both German and English business environments.

• Ability to work swiftly and clearly in a high-growth atmosphere.

• Proficiency in MEDDIC, MEDDPICC, or equivalent enterprise sales methodologies is preferred.

• Familiarity with CCaaS, CX technology, UCaaS, AI/automation, or WFM platforms is strongly preferred.

🏝️ Benefits

• An inclusive culture where diverse perspectives foster success and every voice is valued.

• The autonomy to create a meaningful impact.

• An AI-assisted interview process with consent requested prior to recording; consent can be declined or withdrawn without affecting candidacy.