Senior Director, Revenue & Growth Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the annual and quarterly go-to-market strategy, which encompasses segmentation, territory design, capacity modeling, coverage modeling, and quota establishment.

• Provide the analytical groundwork for compensation frameworks and take ownership of target setting and monitoring.

• Create materials for quarterly business reviews.

• Define key performance indicators, activity benchmarks, and milestones for revenue roles.

• Manage the forecasting methodology and its regular schedule.

• Develop the reporting infrastructure for pipeline management, funnel health, conversion rates, retention, expansion, and board-level commercial reporting.

• Establish models for attribution and return on investment (ROI).

• Enhance full-funnel processes across Marketing, Sales, and Customer Experience.

• Oversee quote-to-cash processes, including deal structuring, approvals, renewals, and expansion frameworks.

• Identify and eliminate bottlenecks in the revenue engine.

• Manage the go-to-market technology stack, which includes architecture, integrations, evaluations, and rationalization.

• Drive the customer data infrastructure and maintain the governed Snowflake layer architecture.

• Supervise the development of the Maxio enterprise billing and metering system.

• Establish the operational foundation for product-led growth.

• Define the adoption of commercial AI, its applications, and methods for impact measurement.

• Build signal intelligence and automate revenue processes.

• Lead, develop, and expand the Revenue & Growth Operations team.

• Collaborate with VP and C-level executives across Sales, Customer Experience, Marketing, Finance, and Product.

• Communicate priorities effectively and make intentional scaling trade-offs.

⛳️ Requirements

• 15+ years of experience in Revenue Operations, GTM Operations, or Commercial Operations within the B2B SaaS sector.

• 8+ years of leadership experience with direct reports and visibility at the executive level.

• Demonstrated success in building or scaling a Revenue Operations function in a growth-stage company.

• Strong financial acumen and analytical skills.

• Proficiency in SaaS metrics such as pipeline coverage, conversion rates, customer acquisition cost (CAC), net revenue retention (NRR), and forecast accuracy.

• Experience in translating data into strategic executive decisions.

• Background in leading GTM planning, segmentation, territory design, capacity modeling, and providing compensation input in collaboration with Finance.

• Extensive knowledge of Salesforce and the broader GTM systems ecosystem.

• Capability to operate at the architecture level with schemas, data models, and integration patterns.

• Familiarity with Snowflake or similar modern data architectures.

• Knowledge of billing or subscription management platforms.

• Practical experience in applying AI within a commercial or operational context.

• Exceptional communication and leadership abilities.

• Experience in private equity-backed or diligence-ready SaaS environments is a plus.

🏝️ Benefits

• Flexible working hours.

• Self-managed vacation policy.

• Remote-first work setup.

• Access to a collaboration hub in Kitchener.

• Support for learning and career development.

• Well-being support.

• Accessibility accommodations throughout the hiring process.