Senior Director, Professional Services Management

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Implement standardized delivery frameworks to ensure global consistency and scalability.

• Innovate utilizing tools, automation, and AI to enhance service delivery and performance.

• Align operational practices with business objectives to boost revenue, profitability, and customer satisfaction.

• Cultivate long-term client relationships by tailoring services to meet their specific needs.

• Establish strategic partnerships to facilitate integrated service delivery.

• Improve client satisfaction through proactive enhancements and feedback collection.

• Oversee Professional Services P&L to ensure timely, high-quality delivery while maintaining cost efficiency.

• Streamline resource planning, project management, and performance tracking tools.

• Collaborate with Sales and Pre-Sales teams to support sales initiatives and identify growth opportunities.

• Lead recruitment efforts to assemble high-performing Professional Services teams.

• Create enablement programs to ensure consistent and effective team performance.

• Promote a culture of accountability, innovation, and continuous improvement.

⛳️ Requirements

• Over 10 years of experience in professional services roles within software companies, specifically SaaS, including at least 5 years in a leadership capacity.

• In-depth knowledge of enterprise software architectures, encompassing cloud technologies and modern application development.

• Proven track record of leading and succeeding in a fast-paced, dynamic, and growth-focused environment.

• Demonstrated ability to manage revenue targets and drive service sales initiatives effectively.

• Strong leadership capabilities with a history of developing and directing high-performing teams.

• Exceptional communication skills, adept at managing customer relationships and expectations.

• Bachelor’s degree in computer science, engineering, business, or a related discipline; MBA preferred.

• Willingness to travel as necessary (minimum 40% for customer engagements and business requirements).

🏝️ Benefits

• Unlimited paid time off, along with 12 paid holidays, including 4 global VeeaMe Days for self-care, and 24 paid volunteer hours each year through Veeam Cares.

• Paid parental leave of 8 weeks for all parents and 16 weeks for birthing parents.

• Medical, dental, and vision coverage starting on your first day of employment.

• Mental health support, therapy sessions, and digital wellness tools available through our Employee Assistance Program.

• 401(k) retirement plan featuring company matching contributions.

• Support for fertility, adoption, and surrogacy through Maven, in addition to paid volunteer time.

• AirVet: 24/7 virtual veterinary care at no cost to employees.

• Legal services, identity protection, and supplemental health insurance options offered.

• Tax-advantaged spending accounts available for healthcare, dependent care, and commuting expenses.

• Opportunities for personal and professional development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.