Senior Director, Partner Services – Technical Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a strategy for partner-led services, guiding partners through various maturity stages from standard implementation and integration to advanced advisory services.

• Identify, recruit, and cultivate a specialized network of service partners, particularly focusing on boutique, execution-oriented cybersecurity and ITSM firms, to manage post-sales deployments and complex integrations.

• Establish and create a virtual bench program leveraging the Partner Services ecosystem to enhance Partner Services delivery.

• Lead and develop the Customer & Partner Academy, which includes both on-demand and instructor-led training, while defining learning paths and certifications that align with actual customer journey stages and use cases instead of merely product features.

• Supervise and manage the team responsible for maintaining the Sales Engineer demo and proof-of-value laboratories.

• Design and refine repeatable delivery frameworks, including SOW templates, scoping questionnaires, delivery playbooks, and service packages that empower partners to carry out successful deployments autonomously.

• Formulate and continuously improve a strategy for developing, testing, and refining technical training labs, content, and delivery models, actively participating in early partner co-delivery engagements and critical customer scenarios.

• Propel measurable programmatic outcomes by concentrating on reducing customer time-to-value, elevating partner-delivered CSAT, and enhancing adoption and renewal rates for partner-attached accounts.

⛳️ Requirements

• Over 15 years of experience in the IT sector, with recent expertise in SaaS, Cloud, and/or Cybersecurity.

• More than 4 years of experience leading teams of technical engineers and architects.

• At least 2 years of demonstrated success in building or scaling partner-led services or post-sales delivery models.

• Strong technical foundation with the capability to delve deeply when necessary, along with a proven track record of translating ambiguous challenges into structured, repeatable programs.

• Experience collaborating closely with customers, partners, and internal technical teams (such as Product, Field Engineering, and Customer Success).

• Proven ability to function effectively at both high-level strategic and hands-on execution levels.

🏝️ Benefits

• Stock options

• Attractive benefits

• Annual bonus