Senior Director, Partner Account Management – North America

This is a fully remote position, open to applicants in North America.

📋 Description

• Drive results across our most vital partners.

• Achieve robust and consistent revenue growth across major partners while upholding a customer-first mindset.

• Ensure high levels of customer satisfaction (NPS), minimize churn (<5%), and foster strong long-term customer outcomes.

• Enhance partner productivity and performance beyond the wider ecosystem.

• Lead, mentor, and develop a team of 3–6 Major Partner Account Managers (PAMs).

• Establish a high standard for account management, strategic planning, and execution.

• Support each team member in becoming a more effective and strategic operator.

• Cultivate and sustain strong relationships with partner executives, including C-suite members.

• Maintain close connections across sales, delivery, and leadership within each partner organization.

• Serve as an executive sponsor for key deals and for strategic end customers.

• Guide the annual planning process with each major partner.

• Ensure plans are well-defined, measurable, and linked to growth and customer outcomes.

• Hold both the team and partners accountable for execution.

• Elevate the quality and consistency of Quarterly Business Reviews (QBRs) across the team.

• Actively participate in the most significant partner reviews.

• Enhance forecast accuracy and pipeline quality across major partners.

• Provide clear visibility into risks and opportunities.

• Advocate for the needs of top partners within Acumatica.

• Influence programs, product development, and go-to-market strategies based on partner feedback.

⛳️ Requirements

• Bachelor’s degree in Business, Management, or a related field is required.

• MBA or advanced degree is preferred.

• Over 10 years of leadership experience managing teams in partner management, account management, or similar roles.

• Experience with complex B2B solutions (ERP experience is highly preferred).

• Extensive expertise in managing and expanding strategic partner relationships.

• Strong operational skills—proficient in planning, forecasting, and driving accountability.

• Ability to work effectively at the executive level, both internally and with partners.

• Direct sales experience is an advantage.

🏝️ Benefits

• Healthcare benefits (medical, dental, and vision insurance for you and your dependents).

• Employer-paid Short-Term/Long-Term Disability and Basic life coverage.

• 401(k) plan with company match.

• Flexible time off.

• Sick and safe leave.