Senior Director of Information Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the strategic planning, execution, and ongoing enhancement of both internal and client-facing IT services.

• Supervise networking, infrastructure, systems engineering, cloud services, remote connectivity, VPNs, firewalls, and associated technologies.

• Manage secure connectivity among company, client, vendor, and cloud environments.

• Oversee application management and support, which includes operational ownership, maintenance, upgrades, incidents, integrations, and vendor escalation.

• Administer secure file-transfer technologies, data exchanges, interfaces, monitoring, and support.

• Lead end-user computing initiatives, encompassing hardware procurement, computer imaging, configuration, endpoint management, software deployment, patching, inventory, lifecycle management, and secure device disposition.

• Oversee software licensing, deployment, renewals, technology vendors, and IT asset management.

• Direct service desk operations and implement processes for incident, request, problem, change, outage, and escalation management.

• Define and track IT service levels, performance metrics, root-cause analysis, and continuous improvement initiatives.

• Own the technology workstream for onboarding new clients, covering aspects like network connectivity, system and application access, identity provisioning, file transfer, devices, communications, interfaces, security requirements, and support models.

• Act as a senior technology liaison for client IT organizations and lead the resolution of significant technology issues affecting clients.

• Oversee communications technology, including collaboration, conferencing, telephony, and related services.

• Collaborate with security, privacy, and compliance teams to uphold technology controls and meet regulatory and contractual obligations.

• Ensure business continuity and disaster recovery preparedness for critical infrastructure, applications, connectivity, and technology services.

• Manage technology vendors, contracts, licensing, budgets, capacity, and lifecycle planning.

• Build, lead, mentor, and develop a high-performing IT team with clear responsibilities, operating standards, documentation, and escalation pathways.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.

• Over 10 years of progressive IT experience with substantial exposure to various areas of enterprise technology.

• More than 5 years of IT leadership experience, preferably in managed services, healthcare, professional services, or other highly regulated sectors.

• Proficiency in enterprise networking and infrastructure, systems and cloud engineering, identity and access management, endpoint and device management, hardware and software management, application support, service desk and IT service management, secure file transfer and system integrations, telecommunications, cybersecurity, compliance, and business continuity.

• Experience managing technology environments and users across geographic distributions.

• Proven track record in supporting client-facing technology services and collaborating directly with client IT organizations.

• Experience in establishing and managing SLA-based services, major incidents, escalations, and root-cause analysis.

• Experience in managing technology vendors, contracts, licensing, budgets, and technology investments.

• Strong leadership, communication, problem-solving, and client relationship management skills.

• Preferred: Background in healthcare operations, managed services, or revenue cycle environments.

• Preferred: Familiarity with EHR and healthcare applications such as Epic or Oracle Health.

• Preferred: Knowledge of healthcare integrations and data exchange, including APIs, HL7/FHIR, X12 EDI, ETL, SFTP, and clearinghouse connectivity.

• Preferred: Experience with Microsoft 365, Microsoft Azure, identity management, and enterprise endpoint management technologies.

• Preferred: ITIL, CISSP, CISM, PMP, Microsoft, Cisco, or similar technical or leadership certifications.

🏝️ Benefits

• Annual performance bonus may be available for salaried positions.

• Additional benefits and perks may vary based on the position and employment terms.

• A caring, enjoyable, transparent, and autonomous work environment.

• A diverse and inclusive environment where employees feel appreciated and empowered.