Senior Director of Cloud Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operations for the Cloud Services division encompassing both professional and managed services teams.

• Set and uphold delivery standards regarding scope, quality, timelines, documentation, risk management, and communication with clients.

• Track engagement schedules, milestones, risks, dependencies, resource allocation, utilization, capacity, forecasts, profit margins, quality, and client satisfaction.

• Manage high-priority delivery issues and client escalations.

• Supervise engineering quality, risk management, technical readiness, design quality, implementation quality, and necessary corrective actions.

• Create and enforce governance for engineering, architecture, operational readiness, backlog management, prioritization, work-in-progress, and recovery practices.

• Assist the Vice President and Managing Principal with the operating model, prioritization, and growth strategies.

• Collaborate with offering management on service standardization, descriptions, pricing, and scoping.

• Assess emerging cloud technologies and service delivery methodologies.

• Work closely with Sales and pre-sales teams on discovery, delivery viability, estimates, technical approaches, Statements of Work (SOWs), Change Orders, and Contracts.

• Oversee scalable operating processes, playbooks, and governance for delivery.

• Mentor and lead cloud services delivery leaders and consultants.

• Act as the operational and technical escalation contact for delivery teams.

• Manage onboarding, training, career development, promotion readiness, performance expectations, and succession planning.

• Ensure governance for subcontractors and delivery partners.

• Coordinate client management methodologies, escalation tracking, CSAT and QBR governance, and recovery measures.

• Deliver executive-level briefings and set KPIs for customer success, operational excellence, and delivery quality.

• Facilitate cross-functional collaboration with Delivery Operations, Resource Management, PMO, Offering Management, Sales, and Cloud Services leadership.

• Support public speaking engagements, cybersecurity advocacy, and go-to-market strategies.

⛳️ Requirements

• Over 10 years of experience in cloud services, technical delivery, professional services operations, or related leadership roles.

• Extensive experience in establishing delivery standards and enhancing operational performance within a cloud services portfolio.

• Direct leadership experience with cloud services delivery teams or organizations.

• Proven ability to manage utilization, profit margins, capacity, delivery timelines, quality, and client satisfaction metrics.

• Strong operational leadership and team-building capabilities.

• In-depth knowledge of cloud services delivery and engineering practices across AWS, Azure, and/or GCP.

• Ability to set delivery standards, manage schedules and risks, and achieve timely, high-quality client results.

• Excellent analytical and problem-solving abilities.

• Strong verbal and written communication skills.

• Capability to develop, communicate, and implement cloud engineering strategies.

• Demonstrated leadership experience in cloud engineering, security engineering, consulting, or managed services delivery teams.

• Solid understanding of engineering operations, oversight, and governance in technical delivery.

• Strong skills in client communication, technical judgment, prioritization, and people management.

• Proven track record in enhancing customer satisfaction, security adoption, and retention.

• Ability to align cybersecurity solutions with market trends and client requirements.

• Proficient in translating complex security concepts into actionable business strategies.

• Relevant certifications from AWS, Azure, GCP, ITIL, or similar are preferred.

• Bachelor's degree (four-year college or university) or a comparable blend of education and work experience.

🏝️ Benefits

• Flexible work model allowing employees to decide when and where they work.

• Employee resource groups.

• In-person and virtual events.

• Paid parental leave.

• Flexible time off.

• Reimbursement for certifications and training.

• Membership for digital mental health and wellbeing support.

• Comprehensive insurance options.

• Commitment to equal opportunity and reasonable accommodation support.