Senior Director – International

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead Comfrt's global operations strategy and implementation across all markets outside the US.

• Take charge of international fulfillment, cross-border logistics, duties, compliance, returns, and readiness for market expansion.

• Establish and oversee SLAs, cost-to-serve benchmarks, and service quality standards by region.

• Develop and sustain scalable playbooks for international operations.

• Ensure readiness for new market introductions, which includes selecting third-party logistics (3PL), negotiating with carriers, establishing routing, setting up tax/duty processes, and planning for launches.

• Manage international 3PL and freight partners, holding them accountable to established SLAs, KPIs, and quality metrics.

• Lead the selection of carriers, RFP processes, rate negotiations, and performance assessments.

• Supervise cross-border shipping routes, middle-mile consolidation, and last-mile partner performance.

• Formulate contingency plans to address peak periods, adverse weather, and geopolitical disruptions.

• Oversee DDP versus DDU strategies, ensure HS code accuracy, manage duty/tax compliance, calculate duties at checkout, adapt to regulatory requirements, and model landed costs.

• Collaborate with Customer Experience, Planning, Merchandising, Marketing, Technology, Finance, Legal, and Compliance teams.

• Represent international operations in strategic planning, promotional timelines, and cross-departmental initiatives.

• Analyze metrics related to shipping costs, timely deliveries, cancellations, and returns by market.

• Generate dashboards, actionable insights, structured reporting frameworks, and executive-level reports on international operations.

• Lead, mentor, and cultivate the international operations team.

• Develop succession planning, skills enhancement, team organization, meeting schedules, and coverage strategies across different time zones.

⛳️ Requirements

• A minimum of 7+ years of progressive experience in international ecommerce operations, global logistics, cross-border freight, or supply chain management.

• Demonstrated success in leading relationships with international 3PLs, carriers, and freight partners at scale.

• In-depth knowledge of cross-border duties, taxes (VAT/IOSS), customs regulations, and DDP/DDU strategies.

• Proven experience in launching new international markets from start to finish, including system integration, carrier selection, compliance, and launch planning.

• Strong commercial insight with experience managing landed costs, cost-to-serve metrics, and margin strategies.

• Advanced skills in Excel/Sheets.

• Familiarity with Business Intelligence tools such as Looker, Tableau, and Power BI.

• Experience with Order Management Systems (OMS) and Warehouse Management Systems (WMS).

• Background in a fast-paced ecommerce or retail setting.

• Experience with Shopify is a plus.

• Strong leadership, mentorship, and team development abilities, with a history of building high-performing global teams.

• Exceptional written and verbal communication skills, capable of influencing across different regions and time zones.

🏝️ Benefits

• Generous paid time off.

• Company-covered health insurance.

• 5% 401k match.

• Discounts on all Comfrt products.

• Fully remote work environment.

• Supportive and creative work atmosphere where ideas and growth are encouraged.