Senior Director, Global Services – Forward-Deployed Engineering

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Lead global ClickHouse Professional and Consultative Services as well as Forward-Deployed Engineering initiatives.

• Develop the multi-year services strategy and growth plans for ClickHouse.

• Supervise staffing, strategy, delivery timelines, quality assurance, customer satisfaction, and operational processes.

• Cultivate executive-level relationships with users, customers, prospects, and partners.

• Collaborate with teams across Product, Engineering, Sales, Marketing, Legal, Finance, and Billing.

• Position, market, and deliver Professional and Forward-Deployed Engineering Services effectively.

• Establish customer and partner enablement programs, foster ecosystem growth, and enhance Cloud revenue.

⛳️ Requirements

• Proven global leadership experience managing hierarchical teams exceeding 50 members.

• Demonstrated ability in hiring and nurturing leaders.

• Track record of inspiring high-quality service delivery.

• Experience in developing Enterprise-focused programs aimed at scalability and customer success.

• Technical expertise and thorough knowledge of the data domain as an engineer, consultant, developer, support engineer, or solution architect.

• In-depth understanding of Professional Services and Forward-Deployed Engineering methodologies.

• Experience in creating service practices, packages, and offerings.

• Knowledge of business models related to direct partner engagement, prime contracting, subcontracting, and collaborations with GSIs, SIs, and VARs.

• Familiarity with databases, data stores, data warehouses, and distributed systems is highly advantageous.

• Background in open source technologies and communities, evidenced by practical applications and prior contributions.

• Willingness to travel frequently to engage with users, customers, prospects, and partners.

🏝️ Benefits

• Employer contributions towards healthcare coverage.

• Stock options and equity in the company.

• Flexible time off policy in the US.

• Generous time off provisions in other countries.

• USD$500 home office setup allowance for remote employees.

• Opportunities to connect with colleagues at company-wide offsite events.

• Flexible work environment accommodating various work styles.

• Remote-friendly work arrangement available.