Senior Director, Global Delivery Services

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide strategic direction and governance for delivery operations across the UK, EMEA, and APAC.

• Lead and nurture a global delivery organization comprising Directors, Managers, Project Managers, and Consultants.

• Oversee performance management, workforce planning, succession planning, employee development, and team efficacy.

• Establish and uphold delivery governance frameworks.

• Monitor project health, risks, escalations, financial performance, delivery metrics, and operational effectiveness.

• Collaborate with Sales and Customer Success on pre-sales, delivery scoping, implementation planning, adoption, renewals, and expansion.

• Act as the senior escalation point for complex, high-risk, or strategic customer engagements.

• Work in conjunction with Product, Technology, Customer Support, and Customer Success teams.

• Drive initiatives aimed at enhancing customer satisfaction, operational efficiency, delivery scalability, time-to-value, and tool/process adoption.

• Contribute to the strategy of Global Delivery Services and the UK Leadership Team, focusing on regional execution, culture, employee engagement, and business growth.

• Foster relationships with executive leadership, customers, strategic partners, and other stakeholders.

• Perform additional duties that support departmental and company objectives.

⛳️ Requirements

• Bachelor's Degree in Business, Technology, a related field, or equivalent experience.

• 12+ years of experience in global delivery, professional services, or SaaS implementation environments.

• Demonstrated leadership experience in managing multi-layered, geographically dispersed teams.

• Strong proficiency in project/program management, delivery governance, and operational performance management.

• Experience collaborating cross-functionally with Sales, Customer Success, Support, Product, and Engineering teams.

• Excellent stakeholder management, communication, and influencing skills at senior levels.

• Proven ability to drive strategic initiatives and operational enhancements within a complex, global organization.

• Strong analytical skills and data-driven decision-making abilities.

• Experience in legal technology, professional services, or financial systems environments is highly desirable.

• Familiarity with Elite software solutions and legal industry operations is strongly preferred.

• Willingness to travel up to 25–50% as business needs dictate.

• Sedentary role: primarily desk/computer work.

• Must possess legal authorization to work in the United Kingdom.

• Elite does not offer employment sponsorship for this position.

🏝️ Benefits

• Competitive Compensation Package.

• Comprehensive Healthcare Coverage (Health, Dental, Vision).

• Retirement Savings Plan with Employer Contribution.

• Professional Development Opportunities.

• Tuition Reimbursement.

• Parental Leave.

• Time Off.

• Wellness Initiatives.

• Employee Assistance Program.

• Generous Global Parental Leave.

• Free premium subscription to Calm.

• Employee Discount Program.

• Flexible remote work model.

• Hybrid work environment option.