Senior Director, Global Content & Product Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Manage and expand the daily operations of our primary teams: Content Operations, Product Content Onboarding, and Translation/Localization.

• Analyze and redesign end-to-end workflows to remove bottlenecks, set clear SLAs, and significantly decrease the time required to launch product content and listings globally.

• Create data-driven dashboards to monitor operational KPIs.

• Discover, pilot, and implement AI-enhanced workflows and automated tools to modernize production processes.

• Collaborate with Product and Technology teams to enhance and integrate our Content Management Systems (CMS), Product Information Management (PIM) tools, and Translation Management Systems (TMS).

• Act as the key operational link between commercial business objectives and technical product/engineering roadmaps.

⛳️ Requirements

• 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields.

• Demonstrated success in managing high-volume, digital production pipelines.

• Practical experience in identifying, testing, and implementing AI-driven tools, automation, or machine-translation pipelines in a production setting.

• Experience in managing or optimizing enterprise CMS, PIM, or TMS platforms.

• Certifications or extensive hands-on experience in process improvement methodologies (Lean, Six Sigma, Agile).

• Bachelor’s degree in Business, Operations, Technology, Engineering, or a related field is required.

• An MBA or advanced degree is preferred.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements.