Senior Director, Experience Solutions – Success

This is a fully remote position, open to applicants in New York.

📋 Description

• Manages and directs the creation and implementation of essential strategic digital products and solutions for EVERSANA.

• Guarantees that the solutions provided contribute to the intended business benefits as part of EVERSANA’s digital growth strategy.

• Responsible for engaging with senior executives and providing updates on the status and performance of initiatives.

• Serves as a strategic partner to EVERSANA ESS clients, facilitating connections across the organization.

• Mobilizes the necessary teams and resources to gradually introduce additional services.

• Ensures impeccable execution of all EVERSANA ESS activities.

• Guides the formulation and implementation of the EVERSANA ESS Sales & Marketing strategy in collaboration with commercial marketing.

• Collaborates strategically with Agency account and EVERSANA new business teams to enhance awareness and sales of EVERSANA ESS.

• Aids in preparing pitches and presentations for new business opportunities.

• Leads the Affinity Marketplace SOW Addendums workstream and assists the SVP with Affinity data partnerships.

• Oversees the management of the Omnichannel Advisory Council and customer engagement initiatives.

• Supports and guides efforts to target prospective clients.

• Acts as a liaison between third-party media vendors and the internal media team.

• Contributes to the marketing aspects of the omnichannel engine product roadmap.

• Aids in developing new standard operating procedures for product implementation and transition processes.

• Collaborates with account, strategy, PMO across various divisions and service lines, as well as omnichannel implementation and product teams, to outline project approaches and plans.

• Supervises work plans and timelines, making necessary adjustments and communicating changes effectively.

⛳️ Requirements

• A bachelor’s degree in a technical or business-related field.

• Over 18 years of experience in product leadership or management focused on digital products and/or technology-driven solutions.

• More than 10 years of experience in traditional project/program management (overseeing project managers) as well as Agile teams.

• Proficient in the Agile framework and experienced in implementing Agile across an organization (some projects may be hybrid).

• At least 10 years of experience managing large-scale, cross-functional, and global project teams.

• Exceptional interpersonal skills, capable of effectively interacting and negotiating with all levels of customers and company personnel.

• Strong communication skills (both written and verbal) and a collaborative work approach.

• Outstanding organizational skills, with the ability to perform detail-oriented tasks accurately, manage multiple assignments simultaneously, maintain confidentiality, and produce reports promptly.

• Capable of identifying problems, gathering data, establishing facts, and drawing valid conclusions.

• Skilled in interpreting a wide range of technical instructions and handling various abstract and concrete variables.

• Proficient in standard software applications such as Microsoft Office (Word, Excel, PowerPoint) and web browsers.

🏝️ Benefits

• Competitive salaries and benefits for all employees.