Senior Director, Ecommerce, Online Pharmacy

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the ecommerce and revenue strategy for Covetrus’s online pharmacy segment.

• Foster growth in areas such as customer acquisition, conversion, retention, and average order value.

• Convert company objectives into actionable ecommerce priorities and execution strategies.

• Discover growth prospects across various channels, partnerships, and product assortments.

• Manage the complete customer journey from the initial visit to reorders and subscriptions.

• Collaborate with Product and UX teams to enhance website experience, checkout processes, and mobile functionality.

• Leverage data and testing to boost conversion rates and customer engagement.

• Direct the ecommerce merchandising strategy, encompassing pricing, promotions, subscriptions, and product assortments.

• Work alongside the Marketing team on paid media, lifecycle initiatives, and on-site campaigns.

• Define and monitor ecommerce KPIs, including revenue, margin, customer acquisition cost (CAC), lifetime value (LTV), conversion rates, and retention metrics.

• Utilize insights to inform prioritization, investment choices, and forecasting.

• Convey performance results and trade-offs to the executive leadership team.

• Collaborate with Technology, Operations, Compliance, and Customer Care to ensure scalable execution.

• Balance growth initiatives with the operational realities associated with pharmacy and regulated products.

• Align cross-functional priorities and partner with Product on a long-term roadmap.

• Build, lead, and nurture a high-performing ecommerce team.

• Establish goals, expectations, and accountability frameworks.

• Foster a results-driven culture emphasizing learning and continuous improvement.

⛳️ Requirements

• Bachelor's degree; a master's in computer science or business is preferred.

• Over 10 years of experience in ecommerce or digital business, including senior leadership positions.

• Proven track record of managing a high-volume ecommerce P&L.

• Capability to develop high-level digital strategies and implement hands-on performance plans across diverse audiences and entry points.

• Strong expertise in conversion optimization, digital merchandising, and customer lifetime value.

• Experience in regulated, complex, or fulfillment-heavy environments is highly desirable.

• Proficiency in data-driven decision-making and comfort with ambiguity and trade-offs.

• Ability to use data and analytics to shape strategy and evaluate performance.

• Excellent communication, planning, and execution abilities.

• Proven history of leading cross-functional teams and influencing stakeholders without direct authority.

• Capability to perform essential physical functions of the job, with reasonable accommodations available.

🏝️ Benefits

• 401k savings plan with company matching.

• Paid time off.

• Paid holidays.

• Maternity leave.

• Parental leave.

• Military leave.

• Various other leave options.

• Health, dental, and vision insurance.

• Health savings accounts.

• Flexible spending accounts.

• Life and disability insurance.

• Identity theft protection.

• Pet insurance.

• Some positions may qualify for a short-term incentive plan.