Senior Director – Customer Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver key results while working with a large, approximately 100-member cross-functional team to onboard new clients onto the R1 operating system.

• Proactively identify and address project risks.

• Act as an escalation point to eliminate obstacles and guide teams towards success.

• Oversee and monitor customer onboarding milestones, deliverables, and timelines.

• Provide regular updates on progress, challenges, and overall performance.

• Promote cross-functional collaboration between R1 and customer organizations.

• Cultivate in-depth operational knowledge and understanding of R1’s business model and pricing structure.

• Collaborate with the Customer Executive team to align on operational goals.

• Act as a thought leader for Customer CFOs and Executive teams.

• Establish strong, lasting relationships throughout the customer organization.

• Ensure high levels of customer satisfaction and create referenceable relationships with counterparts, including CFOs, CEOs, and Executive Sponsors.

• Achieve Year 1 proforma expectations, encompassing cost and performance objectives.

• Exhibit a growth and solution-oriented mindset while fostering goodwill and teamwork.

• Engage in R1 strategy development as a thought leader and subject matter expert.

• Share best practices, enhance performance, and lead transformation initiatives.

⛳️ Requirements

• Bachelor's degree or equivalent experience will be accepted in place of a degree.

• Permanent authorization to work in the US.

• Willingness to travel up to 25% of the time.

• Minimum of 10 years of operational experience.

• At least 5 years of experience in the Revenue Cycle.

• Strategic vision for operational excellence across end-to-end solutions.

• Comprehensive understanding of Revenue Cycle Operations in a hospital environment.

• Strong mathematical and analytical skills; ability to convert operational concepts into measurable outcomes.

• Excellent communication and leadership abilities.

• Capability to mentor team members in R1’s core values.

• Proficient in change management.

• Ability to position oneself as a peer and trusted partner for client counterparts.

• Self-motivated with a commitment to continuous learning.

• Willingness to embrace new challenges and devise innovative solutions.

• Proficiency in complex Excel and Access, and/or basic SQL is advantageous.

• A Master's Degree is preferred.

🏝️ Benefits

• Annual bonus plan with a target of 25.00%.

• Competitive benefits package.

• Opportunities for continuous learning, cross-group collaboration, and exploration of new career paths.

• Engaging work that contributes to communities and enhances patient care.

• Community giving and team-care initiatives.