Senior Director, Commercial Strategy and Operations

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with the Chief Commercial Officer to create and implement strategic commercial initiatives.

• Convert business priorities into actionable and clear programs.

• Perform market, competitive, and internal analyses to facilitate strategic decision-making.

• Develop business cases and recommendations for executive leadership consideration.

• Design and oversee the commercial operating cadence, which encompasses quarterly planning, business reviews, executive reporting, and cross-functional governance.

• Establish repeatable processes that enhance alignment among Marketing, Customer Success, Solutions Consulting, Sales Enablement, and Revenue Operations.

• Create dashboards, KPIs, and executive reporting to enhance visibility and accountability.

• Oversee high-priority cross-functional initiatives from their inception through to execution.

• Coordinate with senior stakeholders throughout the organization.

• Identify risks, eliminate obstacles, and maintain momentum for programs.

• Ensure that strategic initiatives yield measurable business results.

• Act as a trusted advisor and thought partner to the Chief Commercial Officer.

• Assist in prioritizing competing initiatives and directing the organization towards the most valuable opportunities.

• Facilitate executive leadership meetings that focus on decision-making rather than merely status updates.

• Bring organization and clarity to complex business challenges.

• Generate reports that provide insights into strategic initiatives.

• Compile updates from various teams into clear, actionable reports for senior leadership.

• Monitor progress against key commercial objectives and proactively highlight areas needing leadership attention.

• Identify opportunities to enhance the operational effectiveness of the commercial organization.

• Introduce best practices for planning, governance, and execution.

• Cultivate a culture of operational excellence and accountability.

⛳️ Requirements

• 8–12+ years of experience in Commercial Strategy, Strategy & Operations, Business Operations, Commercial Excellence, Chief of Staff roles, Corporate Strategy, Management Consulting, or similar leadership positions.

• Background in high-growth B2B SaaS or enterprise software sectors.

• Demonstrated success in leading complex cross-functional initiatives and influencing senior executives.

• Experience in designing commercial operating cadences, governance frameworks, KPI dashboards, executive reporting, forecasting, and business planning processes.

• Strong analytical, financial, and problem-solving skills with the ability to translate strategy into quantifiable business results.

• An MBA or equivalent business education is advantageous but not mandatory.

• Experience in one or more of the following areas is highly desirable: credit decisioning platforms, fraud prevention and identity verification, financial crime and AML solutions, enterprise SaaS for financial institutions, fintech infrastructure, or financial services technology.

🏝️ Benefits

• Comprehensive health and wellness plans

• Paid time off

• Company holidays

• Flexible and remote-friendly opportunities

• Maternity/paternity leave