Senior Director, Cloud Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main escalation point and executive liaison for the OpenText Financial Hub platform.

• Spearhead the strategy, development, and ongoing advancement of Financial Hub and associated financial service solutions.

• Provide guidance to clients regarding Payment Hub, Order & Trade Management, Commercial Finance, SWIFT Service Bureau, and other financial offerings.

• Collaborate with current and potential clients to identify needs, offer strategic advice, and facilitate successful results.

• Manage competing customer, operational, and strategic priorities.

• Foster communication across teams and stakeholders to maintain alignment, transparency, and effective expectation management.

• Deliver expertise in infrastructure, information security, disaster recovery, business continuity, and service management for intricate solution designs.

• Direct project and delivery teams to fulfill customer commitments and achieve successful implementations.

• Oversee product enhancements, platform modernization efforts, security upgrades, resilience initiatives, and new market offerings.

• Assist in sales efforts through technical know-how, solution strategies, and customer engagement.

• Define and implement the organization’s AI vision, roadmap, and governance framework.

• Assess emerging AI, Generative AI, machine learning, and automation technologies.

• Promote the adoption of AI-driven solutions to enhance customer experience, operational efficiency, and business performance.

• Establish AI use cases, success metrics, and frameworks for value realization.

• Ensure the implementation of responsible AI practices that encompass security, compliance, governance, transparency, and ethical usage.

⛳️ Requirements

• A Bachelor's degree in Business, Computer Science, Information Technology, or a related discipline.

• Over 10 years of experience within a technology organization, progressing in leadership roles.

• Strong background in financial services technology, including payments, treasury solutions, order management, and trade/post-trade processing across equities, fixed income, and funds.

• Familiarity with FIX, SWIFT MT, ISO 15022, and ISO 20022 messaging standards.

• Comprehensive understanding of application architecture, system engineering fundamentals, infrastructure, and enterprise technology environments.

• Proven track record of leading high-performing technical teams and managing client-facing implementations and strategic customer relationships.

• Demonstrated capability to evaluate complex business and technical challenges, make informed decisions, and drive successful outcomes.

• In-depth knowledge of Software Development Life Cycle (SDLC), Agile delivery methodologies, and project/program leadership.

• Familiarity with ITIL practices and service management principles.

• Excellent leadership, collaboration, and problem-solving abilities.

• Outstanding interpersonal and relationship management skills across executive, business, and technical audiences.

• Strong presentation and communication capabilities.

• Experience in full-stack Java development, including Spring, Hibernate, web services, and service-oriented architectures.

🏝️ Benefits

• Comprehensive benefits package supporting physical, emotional, and financial well-being.

• Variable and commission-based compensation opportunities for eligible positions.

• Vacation entitlement.

• Paid time off.

• Bonuses or commissions may be available for residents of California.

• Commitment to equal employment opportunities and an inclusive workplace.

• Reasonable accommodations provided during the application or recruitment process.