Senior Director, Client Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team focused on Integrated Growth Strategy and ensure client success within a diverse portfolio.

• Oversee client health, retention, and growth initiatives.

• Facilitate client discussions and engage in delivering solutions for complex strategic challenges.

• Enhance relationships with senior stakeholders, including VP, SVP, and C-suite executives.

• Drive contract renewals and revenue expansion to meet financial targets.

• Contribute to new business development by leveraging relationships and collaborating with the business development team on proposals and positioning.

• Develop operating standards, playbooks, templates, and consistent delivery methods for Integrated Growth Strategy.

• Collaborate with Product teams to ensure Cro Metrics technology and intellectual property are central to client interactions.

• Communicate client needs and feedback to Product teams while promoting the adoption of Cro Metrics tools among the team.

• Transition administrative and repetitive tasks to AI workflows and the nearshore team.

• Champion AI integration in areas such as planning, analysis, insights generation, documentation, and performance storytelling.

• Enhance speed, quality, and consistency across accounts while upholding strategic rigor.

• Recruit, mentor, and retain Integrated Growth Strategists.

• Develop senior strategists into future managerial roles.

• Establish expectations for quality, client impact, and accountability.

• Foster a culture of accountability in a remote work environment.

• Manage client and internal operational rhythms with a focus on staffing, utilization, and margin discipline.

⛳️ Requirements

• Minimum of 8 years in a client-facing strategy or service role.

• Proven track record of managing a client portfolio with retention and revenue responsibilities, including interactions with VP to C-suite stakeholders.

• Experience in directly overseeing a team of client-facing individual contributors.

• Background in hiring, mentoring, and promoting individuals to larger roles.

• Experience in agency or consultancy services.

• Practical knowledge of AI tools such as ChatGPT, Claude, or Copilot for daily operations.

• Proven ability to drive team engagement with AI tools.

• Must reside in an eligible US state.

• Willingness to travel up to 25% of the time.

• Demonstrated success in scaling integrated capabilities.

• Operational expertise in staffing models, margin management, prioritization, governance, and excellence in delivery.

• Recent hands-on experience with clients without extensive support structures.

• Strong written and verbal communication skills coupled with decisive leadership.

• Preferred: Experience managing delivery with offshore or nearshore teams.

• Preferred: Experience in leading pitches or originating new business.

• Preferred: Knowledge of measurement concepts including attribution, experimentation, and performance marketing.

🏝️ Benefits

• Benefits may be available and will be discussed during the interview process.

• Fully remote work arrangement.

• Up to 25% travel.