Senior Director, Central Operations

This is a fully remote position, open to applicants in Chile, +2 more states.

📋 Description

• Oversee enterprise-wide operational functions within intricate organizations

• Report to top-level operational executives, including the CAO, COO, or SVP of Operations

• Manage a variety of executive stakeholders

• Implement project management methodologies such as process mapping, project charters, milestones, and operational planning

• Supervise vendors and service providers

• Direct emergency preparedness, safety planning, and business continuity initiatives

• Evaluate operations, identify risks and gaps, and provide future recommendations

• Develop governance structures, policies, operational standards, and scalable processes

• Actively identify risks and offer solution options to senior leadership

⛳️ Requirements

• Master’s degree in Public Administration, Business Administration, Healthcare Administration, Operations Management, or a related field; candidates lacking a Master's may be considered with over 10 years of management experience

• At least 7 years of advancing leadership experience in Operations, Administrative Services, Healthcare, or Human Services

• Proven experience in leading enterprise-wide operational functions

• Experience in reporting to senior operational leadership (CAO, COO, SVP Operations, or equivalent)

• Strong strategic thinking abilities with a broad enterprise perspective

• Capability to work autonomously with minimal oversight

• Experience managing multiple executive stakeholders within complex organizations

• Robust project management skills, including process mapping, project charters, milestones, and operational planning

• Proven experience in managing vendors and service providers

• Background in emergency preparedness, safety planning, or business continuity

• Strong operational assessment capabilities, including the identification of current state, risks, gaps, and future recommendations

• Experience in constructing governance frameworks, policies, operational standards, and scalable processes

• Exceptional written and verbal communication skills in fluent English

• Strong executive presence with the capacity to influence senior leadership

• Ability to proactively identify risks and present potential solutions

• Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Teams, Visio, and Copilot

• Nice-to-have: experience in large healthcare systems, pharmaceuticals, biotechnology, or global healthcare organizations

• Nice-to-have: experience in highly regulated environments, international or global corporations, organizational transformations, managing over 50 operational sites, centralized shared services, operational model transitions, or healthcare operations with cross-functional leadership

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Opportunities for professional development and career advancement

• Collaborative and supportive work environment

• Work-life balance initiatives and flexible work arrangements