Senior Director, Central Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the Operations Services team, overseeing both director-level and manager-level positions that are responsible for field readiness, operational project management, executive reporting, analytics, business cases, and enterprise operating routines.

• Act as the primary point of accountability for the quality of Central Operations Services, ensuring stakeholder alignment and reliability in execution.

• Take ownership of the enterprise operational readiness process for significant corporate initiatives prior to their launch in the field.

• Establish and uphold readiness standards to ensure that initiatives are thoroughly documented with standard operating procedures (SOPs), playbooks, and tools accessible to the field.

• Drive the ongoing development, maturation, and implementation of the Affordable Way as a sustainable enterprise operating model.

• Manage the Operations Services reporting and insights agenda, guaranteeing that leaders have a comprehensive view of performance metrics, trends, exceptions, root causes, and necessary actions.

• Collaborate with Finance on forecasts, sensitivity analyses, and performance outlooks.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Healthcare Management, Operations, Finance, Analytics, or a related discipline is required; an advanced degree is preferred.

• A minimum of 7 years of progressive experience in operations, strategy, analytics, project leadership, or multi-site healthcare/dental operations.

• Proven experience in leading teams and influencing senior cross-functional stakeholders.

• Demonstrated capability to guide enterprise initiatives from strategy through to field execution.

• Strong operational and financial acumen, with the ability to convert data into actionable insights.

• Proficient in executive reporting, business case development, KPI management, operational dashboards, and performance management routines.

• Preferred experience in dental, healthcare, retail, field operations, or multi-site service environments.

• Familiarity with Dentrix, Power BI, Excel, PowerPoint, and enterprise reporting tools is preferred.

• Willingness and ability to travel as needed.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Generous paid time off and holiday policies.