Senior Digitally Enabled Operations Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee capabilities that enable research sites to function effectively and consistently.

• Develop PulseOps into an operational platform that integrates patient recruitment while catering to site-team requirements.

• Establish collaborations with site and Operations leaders.

• Translate requests into business and user requirements; prioritize and clarify product decisions and trade-offs.

• Identify workflow standardization, configuration requirements, and reusable site capabilities.

• Guarantee a smooth transition of data and workflows from patient recruitment to site operations.

• Collaborate with Operations on capability-gap evaluations, site readiness, validation, rollout, adoption, and business outcomes.

• Boost demand for PulseOps by enhancing existing systems and showcasing measurable value.

• Manage the roadmap across workflows, packaged systems, integrations, data, automation, and AI.

• Develop PulseOps as a unique business asset that fortifies CenExel as a cohesive research network.

• Ensure compliance with clinical research regulations, best practices, protocols, and company policies.

• Execute other duties and responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in business, operations, information systems, engineering, healthcare administration, or a related field—or an equivalent combination of education and relevant experience.

• Experience in product leadership within workflow-intensive or operationally complex settings.

• Strong capability to build trust, influence decision-making, and balance enterprise priorities with site-level requirements.

• Proven experience in translating operational challenges into scalable product capabilities.

• Background in leading cross-functional initiatives that involve technology, operations, integrations, data, and organizational change.

• Sound judgment, clear communication, and the confidence to constructively challenge requests.

• Experience in healthcare, manufacturing, laboratory operations, logistics, workforce management, capacity or scheduling platforms, enterprise workflow or ERP products, or other operational environments.

• Familiarity with Lean, Six Sigma, or continuous-improvement practices is beneficial but not mandatory.

• Compliance with FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), standard operating procedures, site working practices, protocols, and company guidelines and policies.

• Ability to function in an indoor office environment.

• Essential physical requirements include sitting, typing, standing, and walking.

• Lightly active role; occasional lifting of up to 20 pounds.

• Regular attendance as scheduled is crucial.

🏝️ Benefits

• Health Insurance

• Dental insurance

• Vision insurance

• Long-term disability (LTD)

• Short-term disability (STD)

• Life insurance

• 401(k)

• Comprehensive benefits package for full-time employees after 30 days of employment

• Emphasis on teamwork, positive leadership, and a healthy work-life balance

• Occasional travel