Manager, Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a bridge between Product Managers and various departments throughout the product development lifecycle.

• Organize and facilitate product development meetings.

• Monitor progress, tackle roadblocks, and prioritize tasks effectively.

• Develop and maintain product roadmaps and delivery plans, outlining tasks, timelines, and dependencies.

• Oversee and implement product launches in collaboration with marketing, sales, and customer support.

• Create and uphold a release calendar for updates, hot-fixes, and new features.

• Perform post-launch evaluations and collect feedback for continuous improvement.

• Promote communication and cooperation across product development and operations teams.

• Work together with customer support to ensure a smooth transition from development to support.

• Lead quarterly product planning sessions between the Product and IT teams.

• Identify process inefficiencies and bottlenecks, suggesting viable solutions.

• Establish and maintain standardized workflows and documentation practices.

• Utilize data-driven insights to inform decisions and shape product development strategies.

• Prepare KPI reports and pinpoint areas for improvement.

• Monitor progress against product milestones, identify risks, and recommend mitigation strategies.

• Evaluate product-development risks and execute mitigation measures.

• Formulate contingency plans for unforeseen product-development challenges.

• Report directly to the Senior Director of Product Management.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience.

• At least three years of experience in product operations.

• Strong communication skills, both verbal and written, with the ability to persuade teams to reach their highest potential.

• Precise attention to detail and accuracy.

• Capacity to develop strong interpersonal relationships.

• Proven track record of successful delivery and project management in prior roles.

• Demonstrated success and a solid record in relevant professional and life experiences.

• Military service may substitute for professional experience and/or formal education prerequisites.

• Experience as a Product Owner, ScrumMaster, or Agile Coach.

• Background in agile teams with a history of successful product delivery.

• Comprehensive understanding of Agile methodologies.

• Technical knowledge of products and familiarity with current industry standards and best practices.

• Background in software development and web technologies.

• Comfortable working with both in-house and remote teams.

• Ability to adapt to change and make decisions with limited or incomplete information.

• Strong investigative skills, attention to detail, and ability to ask probing questions.

• Capable of working independently and taking initiative with minimal oversight.

• Strong skills in communication, interviewing, and facilitation.

• Proficient in problem-solving, root cause analysis, and conflict resolution.

• A valid driver's license and proof of insurance may be required, depending on job responsibilities.

• Ability to lift up to fifteen (15) pounds.

• PMP and Agile certifications are appreciated, but not mandatory.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• HSA, FSA, and Lifestyle Spending Accounts.

• Competitive 401(k) plan with company matching.

• Options for remote work.

• 14 paid holidays annually.

• Parental and Care Leave.

• Flexible Leave policy.

• Mentorship programs available.

• Management training initiatives.

• Opportunities for professional development.

• Access to a dedicated coaching team.

• Participation in employee-led committees.

• An award-winning and supportive workplace culture.