This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct independent assessments of delivery performance, team operational frameworks, and execution risks across various product teams.

• Evaluate sprint, release, and throughput metrics to uncover systemic challenges and opportunities for enhancement.

• Propose and assist in the implementation of delivery standards, tooling improvements, and process enhancements.

• Analyze portfolio-level capacity, prioritization, and trade-offs related to dependencies.

• Generate insights and recommendations that support roadmap alignment and investment choices.

• Lead the analytical aspects of launch readiness and conduct reviews of post-launch performance.

• Assess adoption, usage, and growth metrics; recommend adjustments to enablement or product as necessary.

• Design and evaluate change enablement strategies, including metrics for training effectiveness and readiness.

• Identify risks associated with change and propose mitigation strategies to ensure successful adoption.

• Analyze operational readiness, trends in incidents, and the effectiveness of support models.

• Suggest enhancements to service enablement and support processes.

• Serve as a reliable analytical partner for Product, Technology, and Business stakeholders.

• Share findings, insights, and recommendations with cross-functional leadership.

⛳️ Requirements

• Must currently be a contractor or contingent worker for First Citizens Bank.

• Expertise in product and portfolio analysis.

• Proficiency in enablement and optimization of operational models.

• Bachelor's Degree with 2 years of experience OR High School Diploma or GED/Equivalent with 6 years of experience in digital product enablement, product operations, business or data analysis, Agile delivery, or relevant professional consulting roles.