Senior Developer Support Engineer, VPC Deployment

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of proactive technical onboarding and solution design for key customers, ensuring that deployment and testing success criteria are met.

• Oversee multiple customer projects and onboarding processes concurrently, acting as the main technical liaison throughout.

• Conduct regular assessments of customer environments to pinpoint opportunities for performance optimization and scalability improvements.

• Work closely with internal teams to champion customer-driven product enhancements based on actual deployment challenges.

⛳️ Requirements

• 5–7 years of experience in a customer-facing technical position within enterprise IT or cloud services.

• Proficient in designing connectivity solutions for intricate enterprise networks, including Direct Connect/ExpressRoute, VPN redundancy, and Transit Gateways.

• Familiarity with securing VPCs to meet enterprise standards (SOC 2/ISO), encompassing PrivateLink endpoints, WAF configuration, and rigorous Security Group architecture.

• Demonstrated ability to lead "whiteboard" discovery sessions that outline current versus future-state infrastructure for mid-sized enterprises and identify risks at an early stage.

🏝️ Benefits

• Comprehensive health, life, and disability insurance

• Commute subsidy

• Employee stock ownership

• Competitive retirement/pension plans

• Generous vacation and personal days

• Support for new parents through leave and family-care programs

• Office food snacks

• Mental Health and Wellbeing programs and support

• Employee Resource Groups

• Global Employee Assistance Program

• Training and development programs

• Volunteering and donation matching program