Senior Deployment Strategist, Private Sector

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of the success for strategic private-sector accounts in North America.

• Validate customer success metrics and develop 30/60/90-day success plans utilizing AI.

• Safeguard gross revenue retention by proactively managing churn risks.

• Recognize and validate expansion opportunities as CSQLs in collaboration with Account Directors to enhance net revenue retention.

• Create QBR and executive briefing materials leveraging AI, followed by refinement using sound judgment.

• Monitor customer health and usage indicators daily to spot risks and opportunities.

• Develop reusable AI prompts, templates, and workflows for Deployment Strategists.

• Compile customer feedback from calls and tickets into structured insights for Product and Engineering roadmaps.

• Work in conjunction with Product and Engineering teams to address bugs and ensure customer feedback is communicated effectively.

• Serve as a trusted advisor to crypto enterprises, financial institutions, and fintech companies.

• Engage in asynchronous collaboration via Slack, written documentation, customer syncs, health syncs, pod calls, and QBRs.

⛳️ Requirements

• Minimum of 5 years of experience in crypto businesses, financial institutions, or fintechs, in compliance, investigative, or customer-facing roles.

• Practical experience in financial crime, AML, sanctions, or investigations.

• Proficient in utilizing AI tools to enhance research, case work, drafting, analysis, account planning, and reporting.

• Proven history of managing senior stakeholder relationships and driving retention and expansion initiatives.

• Capability to create reusable AI-assisted workflows and templates.

• Ability to clearly communicate intricate technical and investigative concepts to analysts and senior executives.

• Availability during core North America business hours.

• Willingness and capability to engage in occasional off-hours monitoring for P0/P1 customer issues.

• Readiness to travel occasionally for customer meetings, trainings, QBRs, or events across North America.

🏝️ Benefits

• Eligibility for equity plan participation.

• Competitive benefits packages, varying by country and local employment regulations.

• Wellness programs available.

• Time off from work.