Senior Deliverability and Compliance Specialist

This is a fully remote position, open to applicants in North America.

📋 Description

• Take charge of deliverability support for creators who do not have a dedicated Creator Growth Manager.

• Oversee Kit's abuse desk and make compliance decisions to safeguard the shared sending reputation.

• Examine spam-folder placement, bounces, authentication, DMARC setup, and escalations.

• Monitor blocklists, Google Postmaster Tools, Microsoft SNDS, and delivery dashboards.

• Manage account approvals, compliance flags, and decisions regarding pausing or closing risky accounts.

• Address spam, phishing, and blocklist reports in accordance with SOPs, dealing with the most challenging cases.

• Collaborate with Gmail, Microsoft, Yahoo, Comcast, and regional mailbox providers.

• Develop incident runbooks for blocklistings and provider throttling.

• Track queue volume, first response time, and escalation rate via scorecards.

• Generate recurring reports on deliverability ticket trends.

• Create playbooks, help center articles, training materials, SOPs, and AI-assisted workflows.

• Train Support and contractors to resolve a greater number of deliverability issues without escalation.

• Partner with infrastructure engineers on ongoing deliverability fixes, sending infrastructure, tooling, and alerting.

• Identify trends and proactively enhance deliverability.

• Engage in industry groups such as M3AAWG.

⛳️ Requirements

• Extensive working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics), along with the ability to interpret raw message headers and SMTP bounce and deferral codes.

• Practical experience with Google Postmaster Tools and Microsoft SNDS/JMRP, and comfort working with major blocklists (Spamhaus, Abusix, Barracuda, Spamcop, among others) and their delisting procedures.

• Solid understanding of Gmail and Yahoo bulk sender requirements, including authentication, one-click unsubscribe (RFC 8058), and spam-rate thresholds.

• Proficient in data analysis: aggregating bounce, complaint, and engagement data, identifying root causes, and articulating findings.

• Practical experience in handling abuse from account assessment through action, reporter response, and documentation.

• Experience in process building utilizing SOPs, playbooks, and quality checks.

• Exceptional, calm written communication skills.

• Proficient in using AI tools for research, summarization, and drafting while maintaining human judgment for final compliance decisions.

• A minimum of 4 years of experience in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender.

• Capable of managing escalated customer tickets from start to finish.

• Competent in making account-level compliance or abuse decisions, including approval, suspension, or closure of accounts.

• Direct experience working an abuse desk or managing an abuse mailbox.

• Proven experience leading a recurring deliverability or compliance issue that necessitates collaboration across multiple teams.

• Familiarity with MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix, Kibana/Elasticsearch, SQL, or BI tools like Mode) is a plus.

• Understanding of feedback loops, spam traps, list bombing, and bot-signup patterns is advantageous.

• Knowledge of CAN-SPAM, CASL, and GDPR compliance is beneficial.

• Experience with Intercom, HubSpot, or similar ticketing systems is a plus.

• Experience in developing or optimizing AI support workflows or macros is a plus.

• Experience supporting senders on shared IP pools at an ESP is advantageous.

• Experience in setting abuse or trust and safety strategies, or directing contractors or vendors, is appreciated.

• Experience working directly with mailbox provider postmaster teams is a plus.

• Participation in M3AAWG or other industry groups is a plus.

• Experience creating educational content is a plus.

• Experience working with creators, digital entrepreneurs, or small businesses is a plus.

🏝️ Benefits

• Profit Sharing

• Kit equity

• 401k with a 5% match

• We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna

• $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget

• Individual learning + development budget ($3,500/year)

• Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups

• Gender affirming benefits

• Childcare benefit up to $3,000 annually through JOON

• Twenty (20) days of paid time off during each year of employment

• Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work

• Ten (10) paid holidays a year

• Two weeks of paid sick time each year, including mental health + well-being days

• Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year

• Up to six weeks of paid bereavement leave, medical leave, and disaster leave after six months of employment, with two weeks of each paid leave available in your first six months

• Winter Break Closure: Kit closes for a week at the end of December, allowing everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period

• Four-week, paid sabbatical after five years with the team

• Fantastic in-person or virtual retreats with the team twice a year