Senior Deal Desk Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of intricate, non-standard agreements from start to finish — including multi-product transactions, pricing exceptions, and deals necessitating cross-functional collaboration with Finance and Legal.

• Act as the main escalation contact for Deal Desk Associates regarding deal structure, quotations, and approval inquiries.

• Utilize commercial acumen to approve discounts and pricing exceptions, ensuring that deals align with company policies and revenue targets.

• Create and sustain detailed quotes in CPQ, guaranteeing accuracy, completeness, and compliance during high-volume periods.

• Manage and oversee the Closed Won process — ensuring order accuracy, data integrity within Salesforce, and compliance with established workflows.

• Supervise the Deal Desk case queue, upholding SLA standards and efficiently handling a large volume of tickets with precision.

• Conduct enablement sessions for Sales representatives on Deal Desk processes, CPQ quoting, and best practices.

• Engage in deal reviews, providing deal-level insights for discussions with Sales leadership.

• Collaborate with Finance and Legal on non-standard contract terms and pricing structures for particular deals.

• Contribute to the development of Deal Desk SOPs and internal documentation, identifying gaps and suggesting enhancements to the Lead and Senior Manager.

• Assist in month-end and quarter-end closing operations to guarantee accurate and timely deal execution.

⛳️ Requirements

• 2–4 years of experience in Deal Desk, Sales Operations, or Revenue Operations within an Enterprise SaaS/B2B environment.

• Extensive knowledge in CPQ quoting — including complex quote creation, multi-product configurations, pricing logic, and resolution of quoting issues.

• Strong proficiency in Salesforce as a power user — accurately managing cases, accounts, opportunity data, and order records even at high volumes.

• Solid grasp of Quote-to-Cash processes, revenue recognition principles, and order management.

• Demonstrated ability to handle a high-volume Deal Desk queue while maintaining quality, particularly during End of Month, Quarter, and Year End; familiarity with ticketing and knowledge base tools such as Notion and Jira/Atlassian is an advantage.

• Commercially savvy, with a history of balancing Sales speed with deal integrity in complex and non-standard scenarios.

• Recognized by Sales as a trusted advisor — providing clear and confident guidance on deal structure and contract alternatives.

• Effective communicator capable of collaborating across Sales, Finance, and Legal without delaying deal progress.

• An enthusiastic knowledge-sharer who enjoys mentoring others and elevating the team's performance.

• Exhibits strong automation and AI skills.

• Fluent in written and spoken English.

• While remote work experience is not mandatory, it is viewed as a plus.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.