Senior Data & AI Engineer – Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a collaborative initiative that supports various clients’ Azure Data platform, Databricks, and/or Fabric/Power BI environments.

• Address escalations and analyze incidents to provide effective resolutions.

• Oversee, advise on, and delegate all facets of the services in-scope for assigned clients, which includes alerting and monitoring, platform governance, ETL, data warehousing, reporting, and AI/ML operations.

• Design, implement, monitor, and support enhancements to clients’ Microsoft Azure and/or Fabric Data & AI tool stacks.

• Provide guidance to customers regarding licensing for Microsoft data and AI solutions.

• Assist with data ingestion, metadata-driven ETL architectures, medallion data lake architectures, star-schema data models, enterprise data warehousing, business intelligence, and AI/ML applications.

• Investigate and create new custom solutions while refining data engineering and analytics skills.

• Detect issues, troubleshoot swiftly, and ensure follow-up within contracted SLAs.

• Communicate the status of tickets and manage escalations from junior team members.

• Participate in recurring client meetings and act as the lead engineer for technical inquiries and support tickets.

• Clarify technical challenges and solutions to clients in business terms that are aligned with strategic outcomes.

• Configure, administer, optimize, and develop client data environments using governance, security, and best practices for architecture.

• Develop and maintain documentation pertaining to client environments.

• Advocate for best practices both for clients and internally.

• Mentor and coach onshore and offshore engineers while coordinating technical work sessions.

• Collaborate with team members and client stakeholders to ensure solutions meet client needs and discover opportunities for engagement growth.

• Guide clients through their technical journey while providing mentorship and support to engineers.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Mathematics, or a related field, or equivalent certification.

• Experience in a support role with a solid understanding of standard support processes (i.e., ITIL).

• Over 5 years of experience in architecting, implementing, and supporting solutions on the Microsoft Azure and Fabric tool stacks for Data & AI (ADF, SQL DW, Azure Synapse, Azure Databricks, Microsoft Fabric, Microsoft Power BI).

• Strong expertise in Enterprise Data Warehousing, Semantic Models, Data Lake Architecture, and Metadata-driven ETL processes is essential.

• Proven experience with DevOps/DataOps, including git-based source control and automated deployment pipelines, is required.

• Familiarity with implementing and/or supporting Agentic AI, machine learning, predictive analytics, and/or LLM use cases on the Microsoft tool stack for Data & AI is preferred.

• Excellent verbal and written communication skills.

• A strong enthusiasm for problem-solving and learning about new technologies.

• Skills in managing client relationships and experience with vendor management.

• Ability to thrive in a fast-paced and rapidly evolving environment.

• A strong commitment to personal development and ongoing technical learning.

• Capability to work remotely as part of a team of data analytics professionals.

• Applicants must be eligible to work in the United States; 3Cloud is unable to sponsor work visa applicants.

🏝️ Benefits

• No specific benefits, perks, or compensation extras are mentioned in the posting.