Senior CX Trainer

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Conduct live 1:1 customer training sessions via Zoom, particularly during the initial 90 days of customer onboarding.

• Facilitate recurring group training sessions, office hours, agency and consortia meetings, and onboarding cohorts.

• Execute solo onsite training sessions at partner headquarters.

• Represent Travefy at selected conferences and partner events, which may include booths, breakout sessions, and partner dinners.

• Set and maintain training quality standards along with QA rubrics.

• Onboard and mentor other trainers.

• Develop and update training materials, recordings, and certifications as new product features are released.

• Prepare, conduct, and follow up on each training session.

• Observe colleagues' training sessions and provide constructive feedback.

• Relay customer feedback to Product, CX, and account management teams.

• Report to the Director of Client Experience and collaborate with CX, Strategic Accounts, sales, and product teams.

⛳️ Requirements

• Minimum of three years of experience in customer training, preferably within a SaaS environment.

• Hands-on experience presenting in-person, not just virtually via Zoom.

• Capability to train groups ranging from 10 to 100 participants and manage live questions and diverse perspectives.

• Proficient in thoroughly understanding a product and conveying it in a simple manner.

• Effective in collaborating with senior personnel and partner leadership.

• Committed to maintaining quality standards and mentoring team members.

• Willingness to travel independently and represent Travefy at onsite events.

• Must be authorized to work in the United States.

• Familiarity with Travefy, experience in the travel industry, knowledge of host agencies, consortia, or advisor networks, and proficiency with tools such as Intercom, HubSpot, Zoom webinars, or learning platforms are advantageous.

🏝️ Benefits

• Quarterly KPI bonus.

• Health, Dental & Vision insurance for you and your family.

• Life and Disability insurance.

• 401(k) with automatic company contribution.

• Unlimited Vacation.

• Annual Travel Stipend.

• Annual all-team retreat to foster connections within the company in person.

• Budget for technology and learning resources.

• Opportunity for remote work or a hybrid work arrangement.