Senior Customer Value Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a diverse portfolio of clients spanning various industries and customer segments.

• Act as the principal customer-facing representative and liaison between Coupa and its clients.

• Create and implement mutual success plans, engagement strategies, and frameworks that yield measurable results.

• Guide customers in transforming their Business Spend Management processes to enhance value and efficiency.

• Build trusted advisor relationships, offering strategic guidance and advocating for internal customer needs.

• Provide outstanding customer experiences through proactive communication and coordination of internal resources.

• Align, monitor, and adapt customer business goals using the customer engagement model.

• Collaborate within the Coupa ecosystem to enhance gross and net revenue retention as well as achieve defined business outcomes.

• Transform customers into advocates by organizing events, webinars, case studies, and analyst references.

• Cultivate relationships that lead to references, peer-to-peer influence, and improvements in NPS.

• Share best practices, challenge conventional thinking, and provide feedback to enhance Customer Value Management.

• Work with, mentor, and guide customer teams; partner with pre-sales, post-sales, product, and other internal groups.

⛳️ Requirements

• A minimum of 5 years of experience in P2P and/or S2C domain expertise.

• Preferably, experience in customer/client management through consulting/BPO or S2C SaaS software/solutions.

• Natural collaboration skills with a focus on big-picture, win-win negotiation techniques.

• Resilience in difficult and repetitive situations.

• An entrepreneurial mindset that emphasizes outcome-oriented problem solving.

• Strong organizational, interpersonal, and data analytics capabilities.

• Proven ability to develop and sustain executive relationships using effective influencing strategies.

• Project management proficiency, including the ability to manage various cross-functional internal, customer, and third-party teams.

• A minimum of a Bachelor’s degree is required.

• Willingness to travel up to 40%.

🏝️ Benefits

• Two designated, company-wide paid wellness days off each year.

• A paid day off on your birthday or another day of your choice during your birthday month.

• 40 hours of paid Volunteer Time Off each year.

• Access to free, confidential, 24/7/365 counseling and resources through the Employee Assistance Program.

• Business travel protection provided by Zurich Travel Assist, covering medical, safety, pre-trip planning, and emergency support.

• Monetary referral bonuses for successful employee referrals.

• Location-specific benefits packages, which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection.