Senior Customer Value Consultant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead focused, time-sensitive engagements with accounts that require support in adopting Coupa and realizing value.

• Oversee engagements from start to finish, including initial diagnosis and seamless transition.

• Outline engagement scope, activities, key deliverables, and success criteria in collaboration with customers.

• Identify barriers to adoption and determine root causes that may jeopardize account success.

• Create recovery plans and foster momentum through disciplined project management.

• Configure the Coupa platform to address adoption challenges when necessary.

• Conduct workshops that provide technical guidance, process insights, and workaround recommendations.

• Enable customers to monitor their progress following the conclusion of the engagement.

• Collaborate with Sales, Product Management, and Marketing to enhance customer outcomes.

⛳️ Requirements

• 6–8 years of experience in customer success, consulting, implementation, solution advisory, or a similar customer-facing role within a software or SaaS organization.

• Practical experience in configuring enterprise software.

• Full professional proficiency in English, both written and spoken (C1 or higher).

• Strong skills in consulting and engagement management.

• Exceptional written, verbal, and presentation abilities.

• Keen analytical and problem-solving skills, with a proven history of diagnosing issues and achieving measurable results.

• Knowledge of Procurement, Procure-to-Pay, or spend management is advantageous.

• Experience with Coupa or similar spend-management platforms is preferred.

🏝️ Benefits

• Two designated paid wellness days off for the entire company each year.

• A paid day off on your birthday or another day during your birthday month.

• 40 hours of paid Volunteer Time Off each year.

• Access to a free, confidential, 24/7/365 Employee Assistance Program with counseling and resources.

• Zurich Travel Assist for business travel protection.

• Financial referral bonuses for successful employee referrals.

• Comprehensive medical and dental insurance specific to location.

• Location-specific retirement or pension plans.

• Location-specific life or accident protection.