Senior Customer Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide technical support to clients via phone, email, Zoom, and chat while ensuring timely solutions.

• Acquire in-depth knowledge of the Juniper Square platform and the private markets sector to offer best practices and guidance to clients.

• Foster strong B2B customer relationships, acting as a reliable advisor.

• Collaborate with Customer Success Managers, Product Managers, and Software Engineers to identify and implement sophisticated customer solutions.

• Assist customers during the onboarding process and conduct client meetings as necessary.

• Relay customer feedback to influence product enhancements and development.

• Work cross-functionally to meet customer needs and proactively communicate any potential risks.

• Manage high-profile customer escalations independently, address challenging inquiries and objections, de-escalate difficult situations, and achieve high CSAT scores.

• Support team members and contribute to a positive, inclusive workplace culture.

• Travel to the U.S. as required.

⛳️ Requirements

• Bachelor’s degree in Finance, Accounting, Economics, MIS, or a related business field is preferred.

• 4–6+ years of professional experience in a relevant environment.

• Exceptional written and verbal communication abilities.

• Assertiveness and determination in addressing customer requests.

• Team-oriented mindset, empathy, and a genuine desire to assist others.

• Strong troubleshooting, problem-solving, and analytical skills.

• Excellent time management and organizational capabilities.

• Strong technical proficiency and a willingness to learn and enhance skills.

• Flexibility to work U.K. business hours and occasionally participate in later meetings.

• Authorization to work in the United Kingdom.

• Must not require employment sponsorship in the UK, now or in the future.

🏝️ Benefits

• Supplemental health and dental coverage for you and your family.

• Comprehensive paid holiday leave in addition to company-recognized holidays.

• Paid family leave, medical leave, and bereavement leave policies.

• Pension contributions.

• Annual professional development stipend.

• Equity.

• Digital-first operations and remote work options.