Senior Customer Support Engineer

This is a fully remote position, open to applicants in Norway.

📋 Description

• Enhance PerkinElmer sales by upholding a high standard and professional image while showcasing the value of customer support.

• Contribute to the overall effectiveness of the Customer Service Department through adaptable, efficient, and collaborative teamwork.

• Provide support for ICP, ICPMS, GC/LC chromatography, and related analytical product lines within the designated region.

• Execute field service and routine maintenance utilizing available systems in collaboration with the Regional Group Leader.

• Perform repairs, maintenance, installation, and validation of instruments and their accessories.

• Deliver onsite user training for specified product groups.

• Conduct service for PerkinElmer’s overseas offices and international customer locations when necessary.

• Ensure that service documentation, circuit diagrams, bulletins, and manuals are up-to-date and appropriate for instrument servicing.

• Maintain supporting documentation in alignment with the Quality Management System.

• Align operational practices with departmental performance objectives and demonstrate compliance with team goals.

• Manage service spares and maintain inventory records.

• Report and address discrepancies promptly and effectively.

• Ensure that tools and testing equipment are sufficient and calibrated as required.

• Submit completed service documentation, reports, timesheets, expense claims, and vehicle log sheets on a weekly basis.

• Undertake specific tasks as outlined in company Goal statements when requested.

⛳️ Requirements

• Diploma or equivalent qualification in Electronic/Electrical Engineering, Science, or a related discipline.

• At least 3 years of experience in a similar Field Service role or related field.

• Valid full clean driving license.

• Professional communication skills with customers and colleagues across all levels.

• Proficient in both verbal and written communication.

• Strong negotiating and influencing abilities.

• Understanding of exceptional customer service principles.

• Capability to service ICP, ICPMS, GC/LC chromatography, and related analytical instruments.

🏝️ Benefits

• Comprehensive product training will be provided.

• Access to a global service network and distribution centers.

• An inclusive and motivating work culture.

• Opportunity to play a role in creating a healthier world.