Business Systems Support Analyst

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assess the requirements of various functional business areas and propose system solutions or procedures.

• Serve as a liaison between business operations and IT to document, communicate, and validate requests for enhancements or modifications.

• Coordinate system enhancement requests and manage release schedules in collaboration with product owners and stakeholders.

• Gather functional requirements from business stakeholders and subject matter experts employing elicitation techniques.

• Investigate and analyze proposed projects to evaluate their feasibility.

• Develop comprehensive user-requirements documentation and specify functional and non-functional requirements alongside development teams.

• Assist in quality assurance, data analysis/profiling, pre- and post-implementation reviews, as well as functional and user acceptance testing.

• Generate status reports, facilitate knowledge transfer, and create implementation plans.

• Establish and nurture relationships with software application vendors and implementation partners.

• Oversee Oracle application support and incident resolution from initial intake and triage to root cause analysis and resolution.

• Collaborate with stakeholders, technical teams, and third-party vendors to address operational issues, handle escalations, and fulfill service-level commitments.

• Examine support trends, monitor system performance, and spearhead continuous improvement initiatives to enhance application reliability, user experience, and operational efficiency.

⛳️ Requirements

• Proficient in Structured Query Language (SQL) for data analysis.

• Certification in Business Analysis or Project Management Professional.

• At least 3 years of experience in a business or technical analysis role.

• Candidates must be residents of the state of Arizona at the time of hire.

• This position is not eligible for sponsorship.

🏝️ Benefits

• Extensive medical benefits coverage, including dental and vision plans.

• Health care and dependent care spending accounts.

• Short- and long-term disability coverage.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).