Epic Support Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research and analyze issues to develop potential solutions, including alternatives to address system limitations.

• Offer onsite support and assistance with application usage.

• Evaluate workflows in real-time and suggest enhancements.

• Enhance efficiency and advocate for best practices.

• Aid in onboarding new practices for providers and staff.

• Support the complete clinic workflow from check-in to check-out.

• Deliver 1:1, group, personalized lab augmentation, and presentation-based training.

• Manage and own the Epic optimization lifecycle.

• Serve as a liaison between Epic1 teams and clinical operations.

• Log and troubleshoot break-fix tickets, ensuring follow-up on resolutions.

• Assist end-users through process improvement initiatives and quality assurance efforts.

• Provide continuous clinical systems training and evaluate new-user proficiency.

• Review, test, and implement system enhancements and upgrades.

• Deliver daily application support through clinical report reviews, audits, downtime procedures, and troubleshooting.

• Communicate changes and upgrades in clinical systems to operations.

• Perform additional duties as required.

⛳️ Requirements

• High school diploma or equivalent certification, or a combination of education and/or experience.

• Minimum of 2 years of relevant experience.

• Capability to independently research and analyze issues while generating solution options.

• Ability to evaluate workflows and recommend improvements.

• Proficiency in supporting the entire clinic workflow from check-in to check-out.

• Competence in providing both 1:1 and group training tailored to end-user needs.

• Availability for flexible hours to accommodate provider schedules.

• Strong time management skills.

• Ability to work autonomously.

• Successful completion of mandatory pre-employment screening.

• Preferred: Bachelor’s degree.

• Preferred: Epic Certification from Epic Systems.

• Preferred skills include: Epic Systems, Hospital Experience, Interpersonal Communication, Medical Knowledge, Medical Practices, Oral Communication, University Education, and Written Communication.

🏝️ Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick leave.

• Competitive health insurance packages featuring priority appointments and reduced copays/coinsurance.

• Complimentary Metro transit U-Pass for eligible employees.

• Defined contribution (403(b)) Retirement Savings Plan, with university contributions beginning at 7%.

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance programs (EAP), financial resources, access to dietitians, and more.

• 4 weeks of caregiver leave to bond with your new child.

• Family care resources to support ongoing childcare and adult care needs.

• Tuition coverage for employees and their families, including up to 100% for dependent undergraduate-level college tuition at WashU and 40% at other institutions after seven years.