Production Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver production support services.

• Assess, diagnose, and document issues and processes.

• Coordinate and communicate incident responses with support teams.

• Oversee nightly software data-loading operations utilizing server management tools and email notifications.

• Investigate and resolve errors and failure alerts from nightly processes.

• Record and assign incidents in the Service Desk system, documenting fixes and analyses.

• Interact with internal tier 2 support and external vendor support to resolve production challenges.

• Create documentation for processes and production jobs in Service Desk, SharePoint, and other platforms to build a support knowledge base.

• Engage in process development and enhancements.

• Evaluate process performance and identify opportunities for improvement.

• Optimize systems and processes to enhance ETL performance.

• Monitor server health and performance during off-hours, covering Citrix, email, FTP, storage use, network uptime, security, and capacity metrics.

• Execute responsibilities in line with company policies and relevant regulations.

⛳️ Requirements

• Availability to work the midnight to late morning shift.

• Willingness to work overtime as necessary, including potential extra days.

• Proficiency in enterprise solutions utilizing Microsoft SQL Server (2008+), Microsoft Reporting Services, or Microsoft Analysis Services.

• Experience with enterprise ETL applications such as Microsoft SSIS.

• Familiarity with Microsoft Windows Server (2008+).

• Knowledge of SFTP protocols.

• Experience with Microsoft Exchange (2010+).

• Understanding of change management principles.

• Technical or associate degree, relevant certification, or progress towards such qualifications.

• 1–2 years of experience in IT departmental support or development.

• Preferred 1–2 years of experience with SQL Server Integration Tools (SSIS).

• Preferred 1–2 years of experience in Microsoft SQL Server Database administration.

• Preferred certifications in SQL Server and Windows Server.

• Strong analytical, problem-solving, collaboration, and technical abilities.

• Proficiency in SQL queries.

• Capability to comprehend, retain, and apply oral and/or written instructions.

• Ability to understand and relay routine factual information.

• Skill in grasping complex issues and considering alternative solutions.

• Capacity to use common sense and make moderately impactful decisions.

• Ability to articulate thoughts and ideas clearly.

• Proficiency in basic arithmetic and accurate recording, balancing, and verification of results.

• Competence in following basic instructions and guidelines.

• Ability to draft basic reports and convey technical information verbally.

• Capability to communicate clearly, audibly, and promptly.

• Notice to all applicants: Carrington does not conduct interviews or extend offers via text or chat.

🏝️ Benefits

• Extensive healthcare plans available for you and your family.

• Discretionary 401(k) matching of 50% on the first 4% of salary contributions.

• Discounts on fitness, restaurants, retail, and more through the employee portal.

• Tailored training programs.

• Bonuses for employee referrals.

• Educational reimbursement opportunities.

• Contributions from the Carrington Charitable Foundation to community initiatives.