Production Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver production support services.

• Evaluate, troubleshoot, and document issues and workflows.

• Facilitate communication and coordination of incident responses with support personnel.

• Oversee nightly software data load operations utilizing server management tools and email notifications.

• Investigate and resolve errors and failure alerts from nightly processes.

• Record and assign incidents in the Service Desk system while documenting fixes and analyses.

• Collaborate with internal tier 2 and external vendor support teams to resolve production challenges.

• Maintain documentation of processes and production tasks in Service Desk, SharePoint, and other platforms.

• Engage in process development and improvements.

• Assess process performance and pinpoint opportunities for enhancement.

• Conduct performance tuning to optimize ETL operations.

• Monitor server health and performance during off-peak hours, including Citrix, email, FTP, storage usage, network uptime, security, and capacity metrics.

• Execute tasks in compliance with company policies and relevant federal, state, and local regulations.

⛳️ Requirements

• Availability to work the midnight to late morning shift.

• Willingness to work overtime as necessary, including occasional extra days.

• Familiarity with enterprise solutions utilizing Microsoft SQL Server (2008+), Microsoft Reporting Services, or Microsoft Analysis Services.

• Experience with enterprise ETL tools such as Microsoft SSIS.

• Proficiency in Microsoft Windows Server (2008+).

• Understanding of SFTP protocols.

• Knowledge of Microsoft Exchange (2010+).

• Awareness of change management principles.

• Technical or associate's degree or equivalent certification, or actively pursuing such qualifications.

• 1–2 years of experience in IT departmental support or development.

• 1–2 years of experience preferred with SQL Server Integration Services (SSIS).

• 1–2 years of experience preferred in Microsoft SQL Server database administration.

• Preferred certifications in SQL Server and Windows Server.

• Strong analytical, problem-solving, collaborative, and technical abilities.

• Proficiency in SQL queries.

• Capacity to comprehend and adhere to oral and written instructions and basic guidelines.

• Ability to interpret and convey routine and technical information.

• Capability to understand complex issues and explore alternative solutions.

• Competence in exercising common sense and making moderate-impact decisions.

• Skill in organizing thoughts and ideas into clear terminology.

• Basic arithmetic skills and precision in recording, balancing, and verifying results.

• Ability to create basic reports and convey technical information verbally.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Discretionary 401(k) match of 50% on the first 4% of contributions.

• Discounts on fitness, restaurants, retail, and more through the employee portal.

• Tailored training programs.

• Employee referral bonuses.

• Educational reimbursement opportunities.

• Community initiatives through the Carrington Charitable Foundation.