Senior Guidewire Technical Support Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide specialized support for Guidewire BillingCenter.

• Investigate and resolve incidents through log analysis, monitoring, and troubleshooting.

• Manage issues related to environments, configurations, and deployments.

• Support development teams in SDLC, version building, and deployment processes.

• Conduct troubleshooting before and after deployments to ensure application stability.

• Identify opportunities for improvement and reduction of technical debt.

• Assist with functional and technical enhancements on the Guidewire platform.

• Document incidents, solutions, and best practices.

• Contribute to the automation and strengthening of continuous delivery and deployment processes.

⛳️ Requirements

• Conversational English at B2+ level or higher.

• Professional experience working with Guidewire BillingCenter v10.

• Knowledge or experience in Guidewire PolicyCenter v10.

• Experience in troubleshooting, log analysis, and incident resolution.

• Understanding of environments, configurations, and application deployments.

• Experience working under SDLC and CI/CD practices.

• University degree or technical career.

• Ability to work collaboratively with Development, QA teams, and technical leaders.

• Desirable experience in companies or projects within the insurance sector.

• At least 3 years of experience in supporting Guidewire BillingCenter.

• Advanced English proficiency.

🏝️ Benefits

• Stable contract with growth opportunities while working with international teams.

• All legal benefits.

• Life insurance.

• Medical and psychological assistance.

• Educational and financial agreements.

• Discounts on gyms, optical services, travel, and English courses.

• E-learning platforms.

• 100% remote work modality from anywhere in COLOMBIA.