Senior Customer Support Engineer

This is a fully remote position, open to applicants in Norway.

📋 Description

• Uphold a professional image and high standards while showcasing the value of customer support.

• Contribute to the overall effectiveness of the Customer Service Department through adaptable and efficient teamwork.

• Provide support for ICP, ICPMS, Chromatography (GC/LC), and related analytical product lines within the designated region.

• Execute field service and regular maintenance tasks, including repairs, maintenance, installation, and validation of instrumentation and accessories.

• Deliver onsite training for users on specified product groups.

• Carry out service tasks on behalf of PerkinElmer overseas offices and at customer sites abroad when necessary.

• Ensure that service documentation, circuit diagrams, bulletins, and manuals are up to date and appropriate for service operations.

• Maintain supporting documentation in accordance with the Quality Management System.

• Achieve departmental performance objectives and show compliance with team goals.

• Manage service spares and inventory records, addressing any discrepancies.

• Ensure tools and testing equipment are sufficient and calibrated as needed.

• Submit completed service documentation, service reports, timesheets, expense claims, and vehicle log sheets on a weekly basis.

• Carry out specific tasks as outlined in company goal statements.

⛳️ Requirements

• Diploma or equivalent qualification in Electronic/Electrical Engineering, Science, or a related discipline.

• At least 3 years of experience in a relevant Field Service role, or similar field, or laboratory experience with ICPMS.

• Possession of a full, clean driving license.

• Strong ability to communicate professionally with customers and colleagues at all levels.

• Proficient in both oral and written communication.

• Skills in negotiation and influence.

• Comprehension of exceptional Customer Service principles.

🏝️ Benefits

• Comprehensive product training will be provided.