Senior Customer Support Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver informed responses to basic client inquiries and escalate more complicated issues to the appropriate personnel.

• Address client challenges, update account records, and follow up with clients to ensure their inquiries or requests have been addressed.

• Comply with client SLAs while consistently achieving production goals.

• Work collaboratively with team members, management, and clients to resolve client inquiries.

• Train new team members on customer service protocols.

• Evaluate and suggest modifications to procedures and workflows to handle client inquiries more efficiently and effectively.

⛳️ Requirements

• At least 2 years of customer service experience in any sector.

• Familiarity with basic help desk software, computer applications, and Microsoft Office Suite.

• Strong problem-solving abilities to effectively resolve inquiries.

• Excellent customer service skills, emphasizing both written and verbal communication.

• Capacity to understand your role within a team and identify the appropriate stakeholders to consult for resolving client inquiries.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Possibility of travel as part of your job (0-10%).

• Flexible vacation policies.

• 401(k) employer matching.

• Comprehensive health insurance benefits.

• Educational support.

• Leadership and technical development training programs.