Senior Customer Success Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Minimum of 2 years of experience in a customer success role

• Entrepreneurial spirit and motivation; self-driven individual

• Enthusiasm for technology and a keen interest in learning

• Ability to empathize with customers and adapt to varying levels of technical proficiency

• Excellent communication abilities

• Remote position based in the Philippines

• Must be available to work from 10 PM to 7 AM Manila time

• Preferred: Previous experience in SaaS account management

• Preferred: Familiarity with any CRM software

• Preferred: Background in CAD

• Preferred: Understanding of the home improvement sector

• Preferred: Strong analytical skills and a passion for data

⛳️ Requirements

• At least 2 years of experience in a customer success position

• An entrepreneurial mindset and proactive approach

• Curiosity about technology and eagerness to learn

• Ability to relate to customers with diverse technical backgrounds

• Strong verbal and written communication skills

• Remote work based in the Philippines

• Must be available for a schedule from 10 PM to 7 AM Manila time

• Nice-to-have: Experience in SaaS account management

• Nice-to-have: Familiarity with CRM tools

• Nice-to-have: Experience with CAD

• Nice-to-have: Knowledge of the home improvement industry

• Nice-to-have: Strong analytical abilities and a passion for data

🏝️ Benefits

• Compliance with government-mandated benefits

• Retirement savings program with company matching contributions

• Life insurance coverage

• Health Maintenance Organization (HMO) benefits starting on day one

• Paid time off

• Special leave for birthdays

• Opportunities for professional development and skills training

• Employee referral incentives

• Bring Your Own Device (BYOD) work arrangement